Student Success Consultant

Randburg - South Africa

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

The role is responsible for resolving student queries maintaining effective communication and ensuring a seamless student experience while also implementing targeted academic support interventions to improve student engagement retention and success.

The incumbent operates within a consultative and data-informed framework integrating academic support distance learning pedagogy and student wellbeing considerations while ensuring compliance with institutional and regulatory requirements.

KEY RESPONSIBILITIES

1. Student Liaison Query Resolution Administrative Coordination and Reporting (40%)

Key Deliverables

Serve as the primary first-line contact for student academic support queries

Resolve queries related to academic progress institutional policies procedures and support services within defined turnaround times

Facilitate communication between students and academic or support departments to ensure timely resolution of issues

Escalate complex or unresolved matters appropriately while maintaining ownership and follow-through

Provide clear accurate and timely feedback to students on all queries and interventions

Maintain accurate and up-to-date records of all student interactions academic progress and support interventions

Capture and track all student engagements in institutional systems in line with audit and compliance requirements

Support onboarding and orientation processes to ensure effective student integration

Compile reports on student engagement query trends and intervention outcomes

Performance Indicators

Query response and resolution turnaround times

First-contact resolution rate

Student satisfaction levels

Accuracy and completeness of student records

Reduction in repeat queries and escalations

Timeliness and quality of reporting

2. Academic Engagement and Success Support (15%)

Key Deliverables

Conduct structured one-on-one and group academic support sessions

Provide guidance on academic literacies study techniques and time management

Facilitate academic workshops and promote enrichment initiatives

Monitor student engagement patterns and initiate support actions

Performance Indicators

Improvement in engagement levels

Participation rates in support sessions

Student feedback on academic support

Reduction in disengagement indicators

3. Facilitation of Distance Learning Pedagogy and Self-Regulated Learning (10%)

Key Deliverables

Apply distance learning pedagogy principles in all student engagements

Support students in developing self-regulated learning skills

Develop and share resources that promote effective online learning

Use engagement data to inform targeted academic support

Performance Indicators

Improvement in student learning behaviours

Increased utilisation of support resources

Evidence of structured pedagogy-informed interventions

4. At-Risk Student Identification and Intervention (10%)

Key Deliverables

Identify at-risk students using institutional tools and data
Implement targeted academic interventions

Track student progress and outcomes

Maintain auditable intervention records

Performance Indicators

Number of at-risk students identified and supported

Improvement in performance of identified students

Completeness and accuracy of intervention records

5. Student Wellbeing and Academic Performance Integration (5%)

Key Deliverables

Identify students whose academic performance is impacted by wellbeing factors

Initiate appropriate interventions and referrals

Collaborate with Academic Advisors and relevant departments

Maintain records of wellbeing-related interventions

Performance Indicators

Timeliness of identification and referrals

Effectiveness of interventions

Evidence of improved engagement post-support

6. Quality Assurance Compliance and Institutional Collaboration (10%)

Key Deliverables

Ensure all support activities align with institutional policies and regulatory requirements (CHE DHET)

Participate in audits and quality assurance processes

Contribute to policy development SOPs and self-evaluation reports

Provide insights on student trends to inform institutional improvements

Performance Indicators

Audit outcomes

Compliance with processes and documentation

Contribution to quality initiatives

7. Student Development Training and Institutional Engagement (10%)

Key Deliverables

Facilitate student development sessions (academic literacies digital skills referencing)

Collaborate with internal teams on support initiatives

Represent Student Support Services in faculty meetings academic forums and relevant committees.
Participate actively in institutional committees contributing to the enhancement of student-related policies and procedures.

Provide feedback to management on trends and challenges affecting student retention engagement and progression.

Contribute to development of support resources and content

Performance Indicators

Number and impact of development sessions

Contribution to institutional initiatives

Quality of engagement in committees

Requirements

REQUIREMENTS OF THE JOB

1. A Bachelors degree in one of the following (or closely related) fields is required:

Education (preferably with a focus on Learner Support Inclusive Education or Academic Development)

Psychology

Social Work

Public Administration (with exposure to student services or academic governance)

Development Studies or Communication (with student-centred support components)

2. A Postgraduate qualification in Education Student Support or Counselling will be advantageous.

3. At least two years of experience in student support student affairs academic advising or counseling within a higher education environment.

4. Familiarity with distance and digital learning environments and proficiency with digital academic platforms.

Essential Competencies

Excellent interpersonal and communication skills.

Strong ability in academic counselling student advising or pastoral care.

Exceptional organizational and administrative capabilities.

High level of proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with Learning Management Systems (LMS) such as Moodle.

Critical thinking problem-solving and decision-making skills.

Ability to maintain confidentiality demonstrate empathy and work sensitively with diverse student populations.

Additional Competencies

Experience and knowledge of the regulatory frameworks governing private higher education in South Africa including CHE and DHET requirements.

Demonstrated ability in data management reporting and analytical skills relevant to student support and retention analytics.

Key Attributes

Student-centered approach with strong interpersonal and motivational skills.

Professionalism reliability and integrity in conduct and interactions.

Excellent organizational skills and the capacity to handle multiple tasks simultaneously.

Commitment to continuous professional improvement and institutional goals.

Required Skills:

Excellent interpersonal and communication skills. Strong ability in academic counselling student advising or pastoral care. Exceptional organizational and administrative capabilities. High level of proficiency in Microsoft Office Suite (Word Excel PowerPoint) and familiarity with Learning Management Systems (LMS) such as Moodle. Critical thinking problem-solving and decision-making skills. Ability to maintain confidentiality demonstrate empathy and work sensitively with diverse student populations.

Required Education:

1.A Bachelors degree in one of the following (or closely related) fields is required:Education (preferably with a focus on Learner Support Inclusive Education or Academic Development)PsychologySocial WorkPublic Administration (with exposure to student services or academic governance)Development Studies or Communication (with student-centred support components)2.A Postgraduate qualification in Education Student Support or Counselling will be advantageous.

The Student Success Consultant serves as the first-line academic support contact for students providing responsive accurate and student-centred assistance within Lyceums distance learning environment. The role is responsible for resolving student queries maintaining effective communication and ensur...