Software Trainer & End-User Support – Cape Town
Share
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Introduction
Our client a large and well-established national law firm with offices across South Africa is seeking to appoint a Software Trainer & End-User Support professional to join their Cape Town team.
This is an excellent opportunity for a junior IT or training professional looking to build a career within the legal technology environment supporting legal professionals through software training user support and system adoption. The role combines hands-on user engagement training delivery and application support making it ideal for someone who enjoys working with people while developing technical expertise.
Experience within the legal industry or supporting professional services environments will be advantageous although not essential. The firm offers exposure to specialised legal software platforms and a collaborative professional working environment.
Key Areas of Responsibility
- Provide end-user IT training and software support to staff
- Respond to support requests via email helpdesk system and telephonic queries
- Deliver software training and conduct user skills assessments (MS Office iManage CMS)
- Assist users with MS Office iManage/Worksite and other application queries
- Create maintain and publish system training documentation and user guides
- Support boardroom Microsoft Teams and meeting room technology connections
- Maintain meeting room and connection scheduling calendars
- Ensure compliance with company policies legal regulations and IT standards
- Provide software support and training across Cape Town and Stellenbosch offices
- Occasionally assist national offices and users when required
Minimum Requirements
- Grade 12 (Matric)
- 1–2 years’ relevant experience in software training IT support or end-user support
- Windows 11 knowledge and troubleshooting ability
- Intermediate Microsoft Office skills (Word and Excel essential)
- Experience assisting end users with software training or system support
- Previous MS Office training exposure (Word and Excel)
- Strong diagnostic and problem-solving skills
- iManage / FileSite experience (Advantageous)
- Valid driver’s licence and reliable transport (travel between Cape Town & Stellenbosch offices when required)
Key Competencies
- Friendly professional and customer-focused approach
- Strong interpersonal and relationship-building skills
- Clear written and verbal communication skills
- Ability to transfer knowledge effectively through training
- Strong organisational and multitasking ability
- Attention to detail and confidentiality awareness
- Ability to prioritise tasks and work independently
- Willingness to learn and take initiative
- Ability to work both independently and within a team environment
Remuneration
Market Related Salary
Why Join This Firm
- Opportunity to gain experience within a leading national law firm
- Exposure to specialised legal software and systems
- Career development within legal technology and IT training
- Professional and collaborative working environment
- Hands-on experience supporting legal professionals nationwide
Interested
Apply online
Brought to you by AGC Legal Recruitment
Required Skills:
End User Support Jobs Software Trainer Cape Town Junior IT Support Legal IT Trainer Legal Services Legal Technology Support MS-Office Traininer Jobs Application Support Junior iManage Support Jobs Helpdesk Support Legal Industry Legal Systems Support IT Support Law Firm Windows 11 Support Junior Application Support IT Training Co-ordinator Microsoft Office Training Legal IT Support Jobs Helpdesk Technician Cape Town Software Training Jobs South Africa
Key Skills
- Performance Testing
- Organizational skills
- Classroom Experience
- Learning Technology
- Instructional Design
- Customer Support
- IT Service Management
- LMS
- Software Testing
- Training & Development
- Adobe Captivate
- Public Speaking
