LuValle Customer Service Operations Manager- Limited Appointment
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Job Location:
Los Angeles, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Associated Students UCLA as a responsive student-centered organization provides innovative and excellent services programs products and facilities for the entire UCLA community. ASUCLA was created when the campus first opened in 1919. Even in the very early years ASUCLA meant student government student publications and student services such as a bookstore and cafeteria. Today ASUCLA has evolved into a four-part organization. These four entities collectively make up the largest student association in the country. The four entities are:
- Undergraduate Students Association elected representatives of the undergraduate student body.
- Graduate Students Association elected representatives of the graduate student body.
- Student Media this includes the Daily Bruin the Bruin Life Yearbook and seven different magazines.
- Services & Enterprises this division is designed to meet the everyday needs of students and the campus community. Major divisions are the Student Union Event Services UCLA Restaurants UCLA Store UCLA Photography and Trademarks & Licensing.
Goals of Associated Students UCLA:
Products -To provide essential and convenient items that are easily accessible of high quality and low cost including but not limited to academic support food trademark merchandise and convenience addition to continue evaluating the utility and convenience of all products to make improvements that will best serve the UCLA community.
Facilities -To provide a welcoming environment that contains as much space as possible for the optimal functioning of general academic support student governments student organizations and social gatherings. To have state-of-the-art venues for programming and efficient aesthetic and multi-functional commercial outlets.
Programs -To provide and support a diversified array of programming by prioritizing student-run student-initiated student-centered programming that reflects the needs of the campus community in order to enhance educational cultural and developmental social interaction.
Services -To provide an outstanding level of support to student government student groups and student programs through the state-of-the-art office and community spaces and by providing adequate financial resources and personnel to ensure an active and vibrant campus life.
LuValle Customer Service Operations Manager (Limited Appointment)
Hourly Rate: $22.83
Department: LuValle
Hourly Rate: $22.83
Department: LuValle
Summary of Key Responsibilities:
Under the general direction of the General Manager this position oversees LuValle Commons Store POS and cash-handling operations ensuring compliance with cash control and security procedures and performing daily store opening and closing. The role serves as the first-line management contact for customer service issues at the main store cash wrap maintaining adherence to service standards. It is responsible for planning organizing and supervising all RUSH activities for the market side of the store as well as managing the receiving of market items including related paperwork invoice handling credit memo processing and floor replenishment. The position also monitors and maintains market-side equipment to ensure smooth addition it hires schedules trains evaluates and counsels staff while monitoring and editing daily employee timekeeping records. From an administrative standpoint the role manages the flow of invoices and credit memos by ensuring proper system entry forwarding to accounting and following up to confirm accurate processing. Flexibility is required with work hours including evenings weekends and overtime during peak periods.
Qualifications:
Requires 2 years retail operations management experience with emphasis on General Merchandise that demonstrates effective techniques/methodologies in the areas of: POS; cash handling/controls; sales and customer service; large staff supervision. Prior budget experience preferred. Must also demonstrate effective interface with diverse groups/individuals. Proficient in word processing and spreadsheet programs. BA/BS required or the equivalent combination of education and experience.
Supervises:
Directly supervises part-time/student staff.
Physical Requirements:
Frequent walking sitting standing bending stooping reaching gripping pulling pushing and lifting up to 50 lbs.
Background Verification:
Fingerprinting Background Verification required.
Required Experience:
Manager
Key Skills
- Customer Service
- ABAP
- Apps
- Electronics Engineering
- Large Account Management
- Client Services
About Company
On a clear day, UCLA. That's an old joke, but the University of California, Los Angeles certainly qualifies as "old school," having been founded in 1919. With its 419-acre campus in the Westwood Village area of LA, UCLA has one of the largest enrollment of students among the UC school ... View more
