Coordinator III Customer Order Operations

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.

Department Overview

Job Description

The Coordinator III Customer Order Operations at Motorola Solutions plays a crucial role in ensuring the accurate and timely processing of complex customer orders from initial entry to final delivery. This position involves coordinating with various internal departments and external partners to maintain efficient order fulfillment and high levels of customer satisfaction.

Job Responsibilities:

• Manage the end-to-end processing of customer sales orders including order entry validation and tracking ensuring accuracy and adherence to company policies and procedures.

• Act as a primary point of contact for customer inquiries regarding order status product availability and delivery schedules providing timely and professional responses.

• Collaborate closely with Sales Logistics Production and Finance teams to resolve order-related issues discrepancies and special requests.

• Monitor order backlogs and proactively communicate potential delays or changes to customers and relevant internal stakeholders.

• Generate and analyze reports on order volume fulfillment rates and customer service metrics to identify trends and areas for improvement.

• Assist in the development and documentation of order processing procedures and best practices to enhance operational efficiency.

• Participate in cross-functional projects aimed at improving customer order experience and supply chain effectiveness.

• Handle order escalations and work towards swift resolutions ensuring minimal disruption to customer operations.

• Ensure compliance with all relevant international trade regulations and company policies related to order fulfillment and shipping.

Job Qualifications:

• Bachelors degree in Business Administration Supply Chain Management or a related field.

• 3-5 years of experience in customer order operations order management or a similar role within a fast-paced environment.

• Proficiency with Enterprise Resource Planning (ERP) systems (e.g. SAP Oracle) and Customer Relationship Management (CRM) software.

• Strong analytical skills with the ability to interpret data identify trends and make informed decisions.

• Excellent written and verbal communication skills with the ability to articulate complex information clearly and concisely.

• Demonstrated ability to manage multiple priorities work effectively under pressure and meet tight deadlines.

• High level of attention to detail and accuracy in order processing and data entry.

• Proven problem-solving abilities and a proactive approach to issue resolution.

• Ability to work independently as well as collaboratively within a team environment.

• Proficiency in Microsoft Office Suite (Excel Word Outlook).

Target Base Salary Range:$48000 - $54000

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

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Basic Requirements

• Bachelors degree in Business Administration Supply Chain Management or a related field.
• 2 years of experience in a office environment customer operations or services administration
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our :

• Incentive Bonus Plans

• Medical Dental Visionbenefits

• 401K with Company Match

• 10 Paid Holidays

• GenerousPaidTime Off Packages

• Employee Stock Purchase Plan

• PaidParental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.