Omnichannel Specialist

Changing Lives Transforming Careers

At Amplifon were more than a company. As the Global Leader in hearing care we combine cutting-edge solutions with a personal touch to create unforgettable experiences for our customers.

With a shared vision to empower people and push boundaries we thrive in a culture built on care collaboration and impact. Here your work fuels innovation growth and a purpose that resonates far beyond the ordinary.

Join us and shape a future where sound connects inspires and transforms lives.

Life at Amplifon:

Working at Amplifon gives you the chance to make your voice heard build strong working relationships and create your own tailor-made career.

Here youll find all the support tools and opportunities you need to grow whether its through our top-class development programs or by taking on projects in other parts of the world. And your colleagues will be there to motivate and inspire you every step of the way.

Aboutthe Role:

Currently we are looking for a Omnichannel Specialist reporting to the Australia Retail Applications Manager youll be responsible to lead the analysis design testing rollout and post-rollout support of front-office applications based on Salesforce technology. Shape the shop and back-office experiences by gathering requirements determining priority defining system designs executing tests and troubleshooting issues across development test and production environments. Collaborate with business functions and stakeholders to address requests and proactively identify improvements driving functional design initiatives that standardize and optimize processes and experiences in line with global guidelines.

Youll have a focus on Business Transformation for core business functions (Sales Retail Logistics and Marketing) impacting daily operations and revenue generation. Leading multiple functional streams (Demand Offering and Sales) of the global front-office transformation project implementing Salesforce working together with global IT functions and local business stakeholders across all Business Units.

Youll also coordinate and direct the activities of the internal and external suppliers involved in the streams.

Key Responsibilities:

Front-office Applications Support Design & Test

• Manage Salesforce-BasedFront-Office applications implementation (design and test) and supportcoordinating the projects and functional interdependencies;
• Deliver the omnichannel experience in the clinics for employees and customers leveraging front-office applications digital services and campaign automation;
• Manage business demand by engaging local functions proposing innovation to services collecting new requirements and prioritizing in line with global guidelines (focusing on core business compliancesales and marketing);
• Lead projects deliverables (functional/technical documents) to ensure those assets are kept secured within Amplifon repositories collaborating with product owners and/or business stakeholders;
• Manage third party vendors to ensure projects are delivered under the constraints (on time on budget);

Projects Delivery

• Project and requirements definition clearly articulated and shared with business units deliverables meet expectations and requirement prioritization in line with project and company goals;
• Adoption of standard project management methodology for project planning and execution (both agile and waterfall);
• Managingrisks and issues and taking appropriate corrective measures;
• Implement communication plan for business stakeholders to cover release of new features and issue management;

Leading Strategic initiatives

• Review application change requests and project proposals to ensure alignment with IT and business unit strategies;
• Ensure the IT solutions are implemented under data compliance constraints;

Coaching and collaboration

• Disseminating process information to relevant users support members and providing training to junior IT staff;
• Adopt a service-oriented approach in the solution definition promoting self-service service reuse and adherence to global strategy;

About you:

• Bachelors degree of Business Administration or Computer Science (Information Systems) or equivalent work experience (essential);
• At least 4 years of professional experience implementing IT solutions for retail healthcareor other industries;
• Project management experience on business transformation processes;
• Salesforce Certification (highly regarded);
• ITIL certification (desirable);
• Prince2 or PMP Certification (desirable);
• Ability to express complex technical concepts effectively both verbal and written;
• Ability to influence decision makers;

Putting People First

One of the ways we amplify careers is by helping our people achieve their full potential. We do so by providing constant constructive feedback and training opportunities that empower our people to excel.

In addition if youre ready to put in the hard work well make sure your dedication and achievements are recognised.

Ready to take the next step in your career Amplify your purpose with Amplifon!

As an employer who embraces Equal Opportunity and promotes diversity we encourage persons of all ages and backgrounds including Indigenous Australians to apply.