Omnichannel and Digital Engagement Manager
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
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Job Description
About Takeda
At Takeda we are transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Great Place to Work Takeda offers stimulating careers encourages innovation and strives for excellence in everything we do. We foster a values-based collaborative workplace in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world. As we continue growing we know that behind our greatest achievements there is an engaged team of curious learners.
About the role
Takeda is reshaping customer engagement leading the way in the pharmaceutical industry as an early adopter of AI-powered platforms that enable seamless personalised experiences and amplify the impact of every interaction. To accelerate this transformation were looking for a dynamicOmnichannel and Digital Engagement Managerto join ourData Digital and Technologyteam.
In this pivotal role youll partner closely withCommercial Medical and Patient Servicesto design deliver and continuously optimise customer engagement - helping accelerate performance acrosslaunch growth and lifecycle brandswithin Takeda Oceanias portfolio.
With strong cross-functional leadership youll align teams around a shared vision embed AI-powered innovation and turn insights into actiondelivering exceptional connected journeys that raise the bar for how Takeda shows up for customers and patients.
What you will do:
- Lead HCP and patient omnichannel planning and digital execution aligned to brand strategy and campaign goals.
- Drive cross-functional alignment adoption and optimisation of omnichannel campaigns content and capabilities to deliver exceptional customer journeys and experiences for healthcare professionals and patients.
- Partner with Commercial Medical and Patient Services to define local omnichannel strategy prioritise use cases and tailor journeys to Oceanias clinical regulatory and competitive context.
- Define test and execute engagement journeys (including trigger-based journeys) and support delivery of digital tactics for key launches and the in-line portfolio.
- Leverage enablement platforms to support campaign performance tracking segmentation digital content deployment and continuous optimisation.
- Use insights and performance data to optimise omnichannel engagement and strengthen stakeholder adoption and change.
What youll bring:
- Demonstrated experience leading omnichannel strategy and digital execution in a complex regulated environment (healthcare/pharma preferred).
- Strong stakeholder management skills and the ability to influence and align cross-functional teams around shared goals.
- Experience using CRM/omnichannel platforms and digital tools to enable campaign deployment measurement and optimisation.
- Ability to apply judgement creativity and strategic thinking to shape customer and patient journeys and improve experience outcomes.
- Strong communication skills ethical judgement and a customer- and patient-centric mindset.
What awaits you:
- Market-leading benefits that make a difference to individuals families and carers during each stage of your career.
- Rewarding career and development opportunities tailored to your aspirations.
- Flexible leave options that help you personalize your work experience.
- Comprehensive wellbeing program supporting your social financial mental and physical wellbeing.
We are dedicated to fostering a diverse and inclusive workplace creating an environment where everyone can contribute and reach their full potential. We aim for all employees to feel equally valued supported and celebrated. Your unique attributes such as culture national origin gender gender identity sexual orientation disability and age truly enrich our team reflecting the diversity of our wider community.
We welcome your application even if you dont have all of the required experience and encourage you to email us if we can provide any reasonable accommodations to enable you to participate in this recruitment process.
Locations
Sydney AustraliaWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeRequired Experience:
Manager
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Takeda is a patient-focused, R&D-driven global biopharmaceutical company committed to bringing Better Health and a Brighter Future.
