Service Desk Engineer
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Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
About our client:
Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative sustainable inclusive culture and performance.
What you will be doing:
- Provide first and second-line technical support with a focus on timely resolution and excellent customer service.
- Manage increasing ticket volumes and maintain the integrity of the incident and change request system.
- Actively participate in the migration to a new IT infrastructure (preparation testing and support).
- Assist in the internal transition of IT support and infrastructure management from the Managed Service Provider.
- Develop and maintain knowledge of core IT systems to diagnose and resolve issues effectively.
- Identify and implement process improvements within Service Desk operations.
- Communicate technical information clearly to users at all levels.
What our client is looking for:
- 2 - 4 years in IT support or Service Desk with knowledge of databases and general IT systems architecture.
- Emphasis on culture fit personality desire to learn teamwork collaboration and a good sense of humour.
- Essential for clear concise and professional interaction across all organizational levels.
- Excellent analytical and abstract reasoning skills ability to quickly implement practical solutions self-starter hands-on approach and effective prioritisation in an ever-changing environment.
- Organized structured strong eye for detail and eagerness for continuous improvement in processes and service delivery.
Job ID:
- J107075
For a more comprehensive list of opportunities that we have on offer do visit our website - Desk Engineer technical support ticketing software IT infrastructure migration core IT systems process improvements customer service databases analytical skills continuous improvement
Required Skills:
Service Desk Engineer technical support ticketing software IT infrastructure migration core IT systems process improvements customer service databases analytical skills continuous improvement
Company Industry
IT Services and IT Consulting
Key Skills
- Editorial
- Catering
- B2C
- Camp
- Computer Engineering
