Director of Field Operations
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Job Location:
Monthly Salary:
Posted on:
6 days ago
Vacancies:
1 Vacancy
Job Summary
A career with EROAD offers the unique opportunity to work in a fast-growing organisation that is at the forefront of in-vehicle technology enhancing road safety productivity and reducing environmental impact. EROADs mission is to deliver intelligence you can trust for a better world tomorrow.
What Were looking for:
The Director of Field Operations is accountable for the end-to-end design planning and execution of EROADs field delivery model ensuring the company consistently delivers on its customer promise at scale. This role owns the operating system for hardware installation and field execution including internal field teams and third-party installers with clear accountability for safety quality timeliness and consistency. The Director is responsible for building scalable capability setting and enforcing standards uplifting best practice and ensuring field operations are predictable compliant and aligned to commercial and customer outcomes.
About the Role:
Field Operations Design and Execution
Own the end-to-end field operating model for SaaS hardware installation and on-site delivery ensuring work is planned resourced and executed to a consistently high standard. Translate customer commitments and commercial demand into practical field plans capacity models and execution schedules that deliver predictable outcomes at scale. Establish clear operating rhythms standards and controls that enable disciplined execution across regions and delivery partners.
Workforce Capability and Third-Party Contractors
Build govern and continuously uplift the capability of internal field teams and third-party installers to meet EROADs quality safety and performance expectations. Define onboarding training accreditation and performance management standards that ensure consistent execution regardless of who performs the work. Proactively address capability gaps capacity constraints and performance issues to protect customer outcomes and brand integrity.
Quality Performance and Continuous improvement
Own field performance outcomes including installation quality timeliness rework cost efficiency and customer satisfaction. Establish clear metrics reporting and feedback loops to identify issues early and drive corrective action. Lead continuous improvement initiatives that simplify processes uplift best practice reduce variability and ensure field operations evolve in line with product customer and scale requirements.
Health and Safety
Hold ultimate accountability for the safety of all people engaged in field operations including employees and third-party installers. Design and enforce field safety frameworks accreditation requirements and safe systems of work ensuring compliance with regulatory obligations and EROAD safety standards. Actively lead a culture where safety is non-negotiable incidents are investigated rigorously and learnings are embedded to continuously reduce risk and harm
Skills and Experience:
Proven ability to design and run large-scale field operations including hardware installation and on-site execution in complex distributed environments.
Strong working knowledge of health and safety systems contractor safety management and regulatory obligations relevant to field-based work.
Demonstrated experience in capacity planning scheduling and demand management to support predictable delivery at scale.
Commercial and operational skill in managing third-party installers including contract management performance frameworks and cost control.
Ability to define document and enforce operational standards playbooks and safe systems of work.
Strong analytical capability with experience using operational data dashboards and KPIs to drive decision-making and continuous improvement.
Clear confident communicator able to influence senior stakeholders and lead through operational complexity and change.
Why youll love working at EROAD:
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012 we are represented on the NZX and ASX and continue to grow rapidly across NZ Australia and the USA.
At EROAD we value diversity and are a multicultural company with employees from all over the world. EROAD fosters a sense of community and belonging through fun and collaborative workplace initiatives.
Join EROAD and be part of an organisation in growth mode. Your skills and expertise will make a significant impact. We are going places and we would love you to join us. We cant wait to hear from you!
Required Experience:
Director
Key Skills
- Risk Management
- Negiotiation
- Operational management
- Smartsheets
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Program Development
- Supervising Experience
- Financial Planning
About Company
Improve outcomes, reduce costs, and encourage safer journeys with the leading fleet performance management platform. Outmaneuver your competition with a partner who delivers actionable insights.
