Director of Support Services
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Job Location:
Waukegan, IL - USA
Yearly Salary:
USD 115000 - 172000
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Director of Support Services
Facility: Vista Medical Center
Department: Support Services
Employment Type: Full-Time
Exempt Status: Exempt
Reports To: Executive Leadership
About Vista Medical Center
Vista Medical Center is a community-focused healthcare organization committed to delivering high-quality compassionate care to the communities we serve. As part of Vista Health System we strive to create a safe welcoming environment for patients families visitors and staff by upholding strong values of service excellence respect accountability and teamwork. Our non-clinical support services play a critical role in enhancing the overall patient and visitor experience.
Job Summary
The Director of Support Services provides strategic leadership and operational oversight for key non-clinical service departments including Communications/Telephone Operations Housekeeping/Environmental Services Central Supply and Front Desk/Guest Services. This role ensures high-quality efficient and customer-focused support services that contribute to a safe welcoming and well-organized environment for patients visitors staff and physicians.
The ideal candidate is an experienced leader with strong operational financial and people-management expertise who is passionate about service excellence and continuous improvement.
Essential Job Functions
Demonstrates commitment to Vista Medical Centers Community Cares Program and Standards of Behavior including consistent use of AIDET communication.
Provides overall leadership direction and accountability for assigned support service departments.
Develops and implements policies procedures and service standards to ensure operational excellence and regulatory compliance.
Collaborates with executive leadership and department leaders to align support services with organizational goals.
Oversees departmental budgets staffing models productivity metrics and cost-control initiatives.
Ensures compliance with quality safety infection-control and regulatory standards.
Leads coaches and develops managers and supervisors to foster accountability teamwork and service excellence.
Monitors key performance indicators (KPIs) and drives continuous improvement initiatives.
Coordinates staffing coverage and workflow to ensure uninterrupted operations.
Serves as a point of escalation for service-related concerns or operational issues.
Supports emergency preparedness and operational continuity planning.
Participates in organizational committees and performance improvement initiatives.
Promotes a positive customer service culture focused on responsiveness professionalism respect and service recovery.
Complies with all organizational policies procedures and education requirements.
Minimum Qualifications
Education
Bachelors degree in Business Administration Healthcare Administration Hospitality Management or a related field preferred.
Experience
57 years of progressive leadership experience in support services operations or facilities-related management.
Experience overseeing multiple departments and managing managers/supervisors required.
Skills & Competencies
Strong leadership communication and interpersonal skills.
Proven ability to manage budgets staffing and operational workflows.
Knowledge of service quality standards safety practices and regulatory requirements.
Ability to effectively manage emergencies and crisis situations.
Strong organizational problem-solving and decision-making abilities.
Working Environment & Physical Requirements
Combination of sitting walking and standing throughout the workday.
Occasional bending lifting carrying pushing and pulling (up to and exceeding 50 lbs).
Exposure to infectious and contagious diseases may occur.
Interaction with patients of all age groups under various circumstances.
Irregular hours on-call and call-in responsibilities may be required.
Personal protective equipment may be required.
Additional Requirements
On-call and call-in support is required which may include coverage at other Vista Health System locations.
Travel to other Vista Health sites may be required.
Age Groups Served
Neonatal Pediatric Adolescent Adult and Geriatric populations.
Certification/Licensure
Not required.
Benefits
Vista Medical Center offers a competitive benefits package designed to support the health financial security and well-being of our team members which may include:
Comprehensive medical dental and vision insurance
Retirement savings plan with employer contribution
Paid time off (PTO) and paid holidays
Life and disability insurance
Tuition assistance and professional development opportunities
Opportunities for career growth within Vista Health System
Benefits eligibility and offerings are subject to plan terms and employment status.
Legal Disclaimer
This job description is not a contract of employment. Vista Medical Center reserves the right to modify job duties and responsibilities as business needs require.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Choose Excellence. Choose Vista. Are you Awesome? Join our team! If you are looking for a career where you can make a difference, come talk to us. We are always looking for great people to join our team. Recognize an Awesome Nurse The DAISY Award For Extraordinary Nurses is an interna ... View more
