Technical Support Specialist

Oshkosh, NE - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Support Specialist

Location: Oshkosh WI

Duration: 9 Months

Pay Rate: $26 hourly On W2

Summary

Responsible for supporting enterprise organization information technology requests incident management and outages. Appropriately route problems to the correct point of contact for immediate resolution or further escalation. Ensure customer satisfaction and operational excellence across enterprise end users.

Your Impact

Providing day-to-day operational support and troubleshooting for the end user support ecosystem using appropriate standards for installation configuration response time and ensure customer support excellence.
Working on small projects and operational tasks.
Intimate knowledge of the ITIL process ticket resolution and stakeholder response.
Enhance technical knowledge and capabilities through training understanding technical/organizational direction and cross-training.
Support and troubleshoot software applications on desktop and laptop computers including basic to advanced operations and general computer use.
Foundational troubleshooting network and connection issues for AV equipment OT gear and telephony (Cisco/Avaya).
Document user requests and actions in ServiceNow ticketing system.
Foundational troubleshooting client device break-fix IMAC imaging and incident response support (PC laptop iPad USB encryption etc.).
Directly engage stakeholders on incident response and event management escalations through timely response and excellent customer support.
Contribute to helpdesk SOPs and training manuals for level I and II support.
Utilize office product suites including M365 cloud applications (Word Excel PowerPoint Outlook OneDrive Teams etc.).
Other duties as assigned.
Regular attendance is required.

Minimum Qualifications

Two (2) or more years of experience in the field or in a related area.
Hardware operating systems ITSM ITIL.
Written and verbal communication skills customer service issue resolution and problem solving.
HS Diploma in combination with relevant certifications or associates degree in information technology or related Field.

Standout Qualifications

Bachelors degree in information technology or related field.

Job Title: Technical Support Specialist Location: Oshkosh WI Duration: 9 Months Pay Rate: $26 hourly On W2 Summary Responsible for supporting enterprise organization information technology requests incident management and outages. Appropriately route problems to the correct point of contact for ...