Customer Support Executive
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Recooty is a global AI-powered recruitment software that helps companies hire better faster and smarter. Thousands of businesses across the US UK Middle East and India use Recooty to manage their entire hiring process from posting jobs to selecting the right candidates.
Recootys mission is to make hiring simple efficient and affordable for every company.
Role Overview
We are looking for a Customer Support Executive who will act as the first point of contact for our customers. You will support recruiters HR managers and business owners in using Recooty smoothly and effectively.
This role requires strong communication skills a customer-first mindset and the ability to solve problems quickly.
Key Responsibilities
- Handle customer queries through chat email and calls
- Conduct and support product demos for new and existing customers
- Assist users with account setup and hiring workflows
- Provide accurate and timely solutions to customer issues
- Guide customers on how to best use Recooty features
- Escalate technical or product-related issues to the relevant teams
- Maintain proper records of customer interactions
- Ensure high customer satisfaction and retention
Requirements
- 23 years of experience in customer support customer service or client handling
- Strong verbal and written English communication skills
- Comfortable working with chat email and phone support
- Basic understanding of software or online platforms
- Strong problem-solving and multitasking ability
- Ability to work in a fast-paced environment
Preferred Skills
- Experience in SaaS IT services or software support
- Experience handling international customers
- Knowledge of recruitment or HR software
Company Industry
IT Services and IT Consulting
Key Skills
- Building Construction
- Hospital management
- Cardiac Surgery
- EMC
- Kitchen
