Assurance- AOA-Manager

At EY youll have the chance to build a career as unique as you are with the global scale support inclusive culture and technology to become the best version of you. And were counting on your unique voice and perspective to help EY become even better too. Join us and build an exceptional experience for yourself and a better working world for all.

The opportunity

Were looking for incumbents who will be responsible for ensuring high quality consistent and efficient service is provided by the GDS AOA team to the account teams of different subareas. He or She will be responsible for managing the operational aspects of account management such as resource management Metrics & Reporting performance management and elements of risk management. He or she will continue to manage coach and act as a mentor to junior staff playing a key role in the development of your team. You will build strong relationships with on-shore colleagues and clients identifying areas where GDS can improve quality of and increase the scope of work.

Your key responsibilities

• Monitor operational measures (e.g. utilization KPIs Minimum commitment versus Actual hours transitioned).
• Develop strong relationship with onshore stakeholders (SAILs off shoring partners & Areas leadership) and manage their expectations on service delivery.
• Promote internal communication between teams and assist them in driving change and reinforcing quality through developing & following proper protocols.
• Promote training and development of knowledge for the entire AOA GDS teams through identifying training needs along with AMs TLs with the help of knowledge champions.
• Develop succession planning employee development and manage attrition in AOA GDS team.
• Assist in the recruitment process of AOA resources (Associate Sr. Associate Team Lead & Assistant Manager)
• Ensure coverage of rewards and recognition for the high performing associates
• Set directions mentor and guide team leaders & assistant managers to manage their own performance and of their teams and create pipeline of potential talent .
• Contribute to the culture of the broader EY GDS Gurgaon team
• Liaise with support functions like HR L&D Finance etc to adapt departmental plans and priorities to address business and operational challenges
• Work with senior managers at GDS and Off shoring Program manager to look for more business growth opportunities & devise strategy to grow the scope of GDS AOA team.

Skills and attributes for success

• Excellent written oral presentation and facilitation skills including bi/multi-lingual skills for OCAs.
• Ability to coordinate multiple projects and initiatives simultaneously through effective prioritization organization flexibility and self-discipline.
• Must have demonstrated project management experience.
• Proactive organized and self-sufficient with ability to prioritize and multitask.
• Analyze complex or unusual problems and can deliver insightful and pragmatic solutions.
• Ability to quickly and easily create/ gather/ analyse data from a variety of sources.
  A robust and resilient disposition able to encourage discipline in team behaviours

To qualify for the role you must have

• 9 years experience (and demonstrated competence depth and breadth) of operational and project management experience .
• 6 years experience of people management coaching and leveraging work through others.

Ideally youll also have

• Interest in business and commerciality.

What we look for

• A Team of people with commercial acumen technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading multi-disciplinary team in the only integrated global assurance business worldwide.
• Opportunities to work with EY GDS Assurance practices globally with leading businesses across a range of industries.

What we Offer
EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations Argentina China India the Philippines Poland and the UK and with teams from all EY service lines geographies and sectors playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants we offer a wide variety of fulfilling career opportunities that span all business GDS you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. Well introduce you to an ever-expanding ecosystem of people learning skills and insights that will stay with you throughout your career.

• Continuous learning:Youll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you:Well provide the tools and flexibility so you can make a meaningful impact your way.
• Transformative leadership: Well give you the insights coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: Youll be embraced for who you are and empowered to use your voice to help others find theirs.
  
  

EY Building a better working world

EY exists to build a better working world helping to create long-term value for clients people and society and build trust in the capital markets.

Enabled by data and technology diverse EY teams in over 150 countries provide trust through assurance and help clients grow transform and operate.

Working across assurance consulting law strategy tax and transactions EY teams ask better questions to find new answers for the complex issues facing our world today.