Events Team Leader

Scope Of Position

Your role will be responsible for serving food and beverage to guests within the events department. You will also assist with event set up ensuring events are set up run and delivered to guest expectations at the Raffles London OWO.

Maintaining exceptional levels of guest communication preparation and delivery of all events and meetings across the events department. The role involves the ability to pre-empt guest expectations.

You will work in close contact with the planning kitchen bar and events teams to ensure guests expectations are met and surpassed.

Responsibilities

Operation

• Oversee and facilitate in guest service of all food and beverage items.
• Lease with the kitchen to control service speeds and standards.
• Oversee the set up and excitation of all events across the hotel.
• Detailed and precise communication with guests in a friendly and professional manner.
• Preparing and resetting event spaces for service whilst managing time sensitive targets.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises by strict adherence to existing laws statues and applicable ordinances and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications :

Qualifications Skills & Experience

Essential

• Ability to communicate clearly and efficiently in English both verbal and written.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Passion for delivering ultra luxury service.

Previous experience within a luxury hotel events service environments working with LQA Forbes 5* or equivalent standards.

Additional Information :

Why join our Raffles team

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced sick pay.
• Enhanced maternity paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.  
• Fun-filled events whether thats a pub quiz team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values

Be You: Be creative innovative and enthusiastic showing your personality and flair.

Be Kind: Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy: Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident: Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose: Demonstrating care and responsibility within your role to make a tangible impact on the business.

Remote Work :

No

Employment Type :

Full-time