PCN Processing Team Leader

London - UK

Monthly Salary: Not Disclosed

Experience Required: 1-3years

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

5-6 months contract with a local authority

Summary

The Team Leader is tasked with overseeing one of the Parking Back Office teams providing strong leadership and operational management to Senior Parking Officers Appeals & Representation Officers and Parking Officers. This role is crucial in ensuring the effective delivery of a variety of services including Resident Services PCN Processing Debt Recovery and the management of Controlled Parking Zones.

Responsibilities

Lead and manage the day-to-day delivery of parking services across Controlled Parking Zones permits suspensions dispensations and paid-for parking services.
Oversee the processing of Parking Moving Traffic and Bus Lane Penalty Charge Notices.
Manage council off-street car parks and oversee income reconciliation across all business lines.
Handle purchase orders receipting of goods and payment of invoices.

Requirements

Experience supervising or managing staff in a fast-paced operational service.
Strong background in parking services enforcement or a related regulatory environment.
Experience managing complex workloads queues and performance targets.
Experience handling escalated customer inquiries including challenging or abusive customers.
Experience working with financial procedures audits and income reconciliation.

Qualifications

No specific formal qualification required but relevant experience in parking enforcement or local government operations is essential.
Willingness to undertake training and development including through Council Apprenticeship Levy programmes.

Additional Information

Working hours: 35 hours per week
Payment: Bi-weekly
Application deadline: 15th Feb 2026 apply ASAP.

Required Skills:

The Team Leader is tasked with overseeing one of the Parking Back Office teams providing strong leadership and operational management to Senior Parking Officers Appeals & Representation Officers and Parking Officers. This role is crucial in ensuring the effective delivery of a variety of services including Resident Services PCN Processing Debt Recovery and the management of Controlled Parking Zones

Required Education:

5-6 months contract with a local authoritySummaryThe Team Leader is tasked with overseeing one of the Parking Back Office teams providing strong leadership and operational management to Senior Parking Officers Appeals & Representation Officers and Parking Officers. This role is crucial in ensuring t...