Club Millesime Supervisor

As the Club Millesime Supervisor you will play an essential role in demonstrating the Passion for Excellence through serving our guests with flair and professionalism ensure all guests are provided with personalised service and embody the art of French hospitality through a can do attitude. Other duties include but not limited to:

• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Ensure personalised efficient luxury service is provided to all guests.
• Promote a healthy working relationship with all departments in a bid to ensure all possible information is communicated in the best interests of the guests and the hotels operations.
• Constantly strive to initiate new concepts and procedures to ensure that Club Millesime provides exceptional personalised service to our guests.
• Embody the art of French hospitality through a can do attitude.
• Assist with responses to Trip Advisor Trust You Medallia and guest comment cards on a daily/weekly basis.
• Work with the Director of Culinary and Food and Beverage Manager for updates and enhance the service and food offerings in Club Millesime.
• Ensure the presentation of Food & Beverage within Club Millesime is of a high luxury service standard.
• Be available to personally assist guests and respond promptly to their requirements in line with Sofitel Luxury service expectations. 
• Attend morning briefings groups meeting payroll hotel inventory meeting as well as coverage for our committees incase our department representative cannot be present.
• Assist Club Millesime Manager with the financial aspects in Club Millesime such as budgets stock take payroll PNL and forecast.
• Assist with training and development of the team.
• Assist in creating rosters to fit the business needs in a two week in advance bracket at minimum. 

Qualifications :

• Highly motivated with a keen eye for detail delivering excellence in every task.
• 12 years in a similar role bringing hands-on expertise and a proactive approach.
• Experience in a luxury hotel environment is a plus bringing polished service and refined guest interactions.
• Strong verbal and interpersonal skills to engage guests and team members with confidence.
• Always present a professional polished image that reflects the prestige of the Sofitel brand.
• Ability to work a rotating roster including weekends and public holidays to ensure seamless operations.

Additional Information :

If you share our passion for hospitality service excellence innovation and drive we would love to hear from you!

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process youre welcome to let us know. 

Please note that full Australian Working Rights are required for this role and that the hotel is unable to assist candidates in obtaining Australian working rights.

Remote Work :

No

Employment Type :

Full-time