Reservation Supervisor

COME AS YOU ARE & SHOW US YOUR VISION

As Reservation Supervisor you are the first point of contact in a guests journey ensuring a smooth personalised and efficient booking experience. Youll lead by example support your team and keep operations running like clockwork. Whether its managing room inventory responding to special requests or maximising revenue youll bring a mix of service flair and operational know-how to the role.

This is your daily contribution to an exceptional guest experience

• Take lead in reservations ensuring prompt accurate and friendly service;

• Handle incoming calls emails and online booking requests always aiming to maximise conversion and revenue;

• Support the team with training coaching and daily task management;

• Monitor room availability track pick-up pace and help optimise occupancy through smart inventory control;

• Ensure special requests and VIP bookings are handled with care and attention;

• Collaborate closely with Front Office Revenue and Sales to align on availability rates and guest needs;

• Generate and review reservation reports helping to identify trends or opportunities;

• Assist with group bookings and liaise with travel agents partners and corporate clients;

• Resolve guest issues or complaints related to reservations in a professional and timely manner;

• Keep reservation systems and guest data accurate up-to-date and GDPR compliant.

Qualifications :

Were looking for someone who brings both technical skill and creative spark

• You have previous experience in hotel reservations or front office ideally in a supervisory or senior agent role;

• Youre confident with reservation systems (TARS experience is a big plus);

• Youre organised reliable and thrive on staying ahead of the curve;

• You communicate clearly and professionally whether with guests your team or other departments;

• Youre a natural at balancing service with efficiency and accuracy;

• You bring a calm solutions-oriented approach even during busy times;

• You enjoy supporting a team and leading by example.

Additional Information :

Whats in it for you

Join an innovative fast-growing international group thats committed to not just building new hotels but building a global brand;

Get to know our 25hours hotels and stay for free for a maximum of 10 nights per year as an employee;

Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;

• The chance to challenge the norm and work in an environment that is both creative and rewarding;

• Access to Accors ALL Heartists program offering exclusive discounts offers and experiences at Accor hotels and partner locations.

Remote Work :

No

Employment Type :

Full-time