Looking to make a real impact on the employee experience Join our Talent and Culture Employee Contact Center team! If you love providing outstanding customer service have a flair for innovation thrive in a dynamic environment and can communicate fluently in French then this is the position for you

This role is based in the USA and is remote

What youll accomplish with us :

Employee and partner approach management
Analyzing validating and responding to various employee or manager requests related to the human resources department primary for US partially for Canadian employees (phone email).
Providing personalized support to our employees retirees and other partners in administrative procedures related to life events.

Conduct new hire orientation and company onboarding

Perform work in compliance with regulations and policy
Communicating with various stakeholders in the organization.
Simplifying explanations about the companys payroll compensation and benefits.
Managing dissatisfaction actively seeking solutions while respecting and referring to work policies.

Maintains a high degree of professionalism - can interface with all levels of the organization as a primary point of contact for team

Participating in improvement and innovation
Supporting different teams and HR policies.
Being willing to question oneself to influence the quality of ones work and contribution to the team.
Identifying the necessary updates to documentation based on process changes.
Contributing to the continuous improvement of recurring processes through suggestions and ideas for innovation.
Showing curiosity to use artificial intelligence to bring operational efficiency gains.

Maintenance of reference tools
Updating our tools based on recurring changes (email templates knowledge base).

What could accelerate your success in this role

• At least 2 years of HR experience with a focus on customer service.

• French bilingualism required as youll support employees in both the US and Canada.

• A knack for using various technical tools and systems.

• An associates degree from an accredited university or college.

• SHRM accreditation and familiarity with Workday software are bonuses.

• Flexibility to work on Eastern time

Why youll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;

• A healthy safe fair and inclusive environment where potential can be freely expressed and developed;

• Competitive Benefits (Medical Dental Vision Short- and Long-Term Disability 401K w/ match Annual Bonus PTO Wellness days Wellness allowance and more!) A Human Approach Career Advancement Professional Development Opportunities & Quality Working Conditions.

If youre ready to make a real difference in the HR field and be part of a team dedicated to innovation and excellence apply now and join us at iA Financial Group

The typical hiring range for this position starts at 23.00 usd per hour; the base salary offered may vary depending on knowledge skills years of experience and internal equity related to the role. At iA we are committed to offering a fair equitable and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.