MS IT InfraCloud Manager Automation and AIOps operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects ensuring their successful planning budgeting execution and completion.
• Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
• Develop skills outside your comfort zone and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Profile Name: *TC/Recruiting to Update*

Child Name: *TC/Recruiting to Update*

Global LoS: *TC/Recruiting to Update*

Global Network: *TC/Recruiting to Update*

Global Competency Network: *TC/Recruiting to Update*

Go-To-Market: Managed Services

Sector: Not Applicable

Programme Type: Experienced

Additional Responsibilities: (This field may be used to describe the daily role duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters including spaces.)

Supports automation and AIOps tasks across IT operations. Assists with workflow orchestration data preparation for model training event correlation predictive alerting and routine scripting activities. Helps maintain dashboards monitor workflow success rates and contribute to continuous improvement of automated processes.

Minimum Degree Required: Bachelors

Degree Preferred: Bachelors or masters in science Computer Science Engineering

Minimum Years of Experience: 910 year(s)

Certifications Required: None

Certifications Preferred: AWS Cloud Practitioner; Azure Fundamentals; ITIL Foundation Terraform Ansible ServiceNOW Developer AI Certifications (Langchain Langgraph AWS AI) React Amelia Platform.

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT*

Foundational understanding of automation concepts workflow orchestration and event-driven operations

Basic scripting ability (PowerShell Shell Python or JavaScript)

Familiarity with AI/ML concepts LLM outputs and how models interact with operational processes

Ability to support intake workflows request routing and ticket categorization

Understanding of cloud-native automation services (AWS Lambda API Gateway Step Functions)

Ability to validate workflow runs identify failures and escalate issues

Comfort with data collection cleansing and preparation for model tuning

Ability to review automation logs and telemetry signals for anomalies

Experience documenting runbooks process flows and SOPs

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES DEVELOPS FACILITATES ETC.)

Supports maintenance of MSKAssist intake workflows and routing logic;

Supports analysis of routing efficiency SLA alignment and user experience data;

Supports AI feature improvements such as request classification KB integration and model feedback loops;

Supports monitoring of AI interactions completion rates and adoption metrics;

Supports development of simple dashboards for automation insights and usage reporting;

Supports discovery of automation opportunities across IT operations;

Supports documentation of process flows and technical requirements;

Supports development of proof-of-concept automations;

Supports workflow execution monitoring failure escalation and optimization activities;

Supports scripting tasks for provisioning patching and repetitive IT activities.

Travel Requirements

Job Posting End Date