Specialist, Customer Services

Bangalore - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures

Position: Specialist Customer Services

Location: Bangalore

Duration: 6 Months

Job Type: Contract

Work Type: Onsite
Shift Timings: 24/7 Rotational shift

Job Description:

2 3 years of experience in operational support or similar roles.
Proficiency in MS Office applications.
Ability to validate systems and applications using defined checklists.
Strong analytical skills with experience handling large datasets to create reports and dashboards.
Excellent communication skills for effective interaction with internal and external stakeholders.
Flexibility to work in shifts.
Previous experience in CRM including experience not limited to hands-on with SAP and Salesforce for case handling and workflow updates.
Skilled in maintaining accurate records and completing end to end processes.
Strong experience in transaction processing and data management while handling high volume tasks like validation documentation and reconciliation.
Specialized in non-voice operational support including email processing CRM updates documentation handling and workflow monitoring. (only internal calls)
Experience in transitioning new activities including process mapping SOP creation knowledge transfer and stabilization of migrated tasks.
Well versed in BPO operational frameworks including SLA/KPI management productivity tracking quality checks and escalation handling i.e. efficiently in fast-paced BPO environments.
Graduate/Postgraduate degree (non-technical).

Experience:

Total Exp: 0-1 Years
Rel Exp: 1 year

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen Group is a workforce management provider operating throughout India and several other countries worldwide. The client below is a leading technology company offering a range of IT solutions to businesses and organizations enabling them to transform their digital futures Po...