Process Trainer Customer Support
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Process Trainer :
Key Responsibilities :
New Hire Training (NHT) :
Facilitate the onboarding process covering company culture product knowledge tools
and soft skills.
Facilitate training courses in both live and on-line environments
Spend time on the floor (nesting) to assist new agents during their first few days of live
calls.
Throughput Management: Ensure that trainees meet the required certification standards
before moving to the live production floor.
Content Development:
Create and update training modules and role-play scenarios based on process
updates.
Collaborate with the QA team to identify skill gaps and design "refresher" training
session on Training Needs Identification (TNI)
Effective Tracking:
Monitor the performance of trained batches to ensure training is translating into high
performance.
Identify key areas of improvement through effective data analysis and support the business
with refresher training and knowledge management
Reporting & Insights:
Build monthly quarterly and annual coaching/training program
Conduct daily and weekly knowledge checks
Provide regular "Batch Health" reports to Operations and Recruitment highlighting potential
risks to the headcount ramp-up schedule
Required Skills & Qualifications
Presentation Skills: Comfortable speaking to large groups and keeping them engaged.
Adaptability: Ability to quickly learn new product features and translate them into simple
training steps.
Patience: Strong mentoring and coaching mindset.
Experience: Proven 2-4 years experience in a training role preferably within a BPO/Call
Center environment.
Qualification: Should be a Graduate in any discipline
Required Experience:
IC
Key Skills
- Change Management
- Core Java
- Gas Turbine
- General Services
- Logistics & Procurement
- Airlines
About Company
MediBuddy is one of the best (cashless) healthcare providers in India. At MediBuddy you can book Health check packages, online lab tests, online medicines, online doctor consultation, teleconsultation, dental consultation and many more. You can also book outpatient, inpatient, and wel ... View more
