Director, Global Customer Platforms Engineering

Job Title: Director Global Customer Platforms Engineering

GCL : F

Introduction to role:

Are you ready to harness responsible AI and modern engineering to elevate global customer platforms that directly improve patient and caregiver experiences You will be responsible for the engineering strategy behind our enterprise-scale platforms in this role. You will apply healthcare pharmaceutical-focused customer engagement and data analytics cloud solutions. This will build measurable business results and real impact for those living with rare and devastating diseases.

Here you will compose how we build release and evolve capabilities guided by live signals and real-world performance. You will set the standards controls and guardrails that ensure security privacy accessibility and reliability so our teams can adapt quickly with confidence and our patients benefit. Can you envision leading a high-performing team to turn telemetry into rapid improvement and shift incidents into automation designed to avoid their recurrence

Accountabilities:

AI-Enabled Platform Delivery: Build and deliver AI-enabled capabilities across healthcare-focused clouds life sciences-specific cloud environments customer experience platforms and analytics ensuring solutions meet defined business outcomes and user performance targets.

Iterative Releases and Live Optimization: Use short delivery cycles and incremental releases to improve solutions based on live signals (support tickets telemetry user feedback) prioritizing changes that increase patient and customer value.

End-to-End Engineering Ownership: Lead the engineering lifecycle from development initiation through environment strategy branching/versioning CI/CD pipelines and release validation; make delivery repeatable audit-ready and resilient.

Standards Security and Quality Gates: Set and uphold engineering standards and quality gates for security privacy accessibility and performance inside pipelines; drive practical test automation (unit integration end-to-end) and performance checks that protect users and accelerate delivery.

AI-Assisted SDLC Enablement: Operationalize AI-assisted workflows across discovery design build test release and maintenance with defined guardrails and evaluation metrics; improve developer experience and release pace without compromising safety.

Responsible AI Rules: Define clear rules for responsible AI usedata handling model and prompt usage safety checks and traceability of AI-generated assetssuitable for audits and regulated contexts.

Embedded AI Controls: Embed AI controls in delivery and runtime including pre-release checks protection of critical data and safe use of Einstein and generative features to ensure credible outcomes.

Shared Services and Tooling Partnerships: Partner with collaborators to evolve shared services (identity consent data model governance via Data Cloud/MDM) integration accelerators and developer experience tooling that shorten time-to-value across teams.

Service Readiness and Reliability: Work with Service Delivery Managers to provide technical readiness gates risk assessments and stability plans; convert incident and problem findings into standards fixes and automation in the backlog to drive long-term reliability.

Essential Skills/Experience:

• 12 years in software/product engineering with 5 years leading Salesforce-centric platforms (Health Cloud Life Sciences Cloud Experience Cloud Marketing Cloud Analytics); healthcare or pharmaceutical experience strongly preferred.
• Validated application of AI in the Salesforce SDLC (code generation test automation documentation synthesis incident triage) with measurable cycle-time and quality improvements; familiarity with responsible AI practices.
• Hands-on with Apex Lightning Web Components Flows SOQL platform events; integration via MuleSoft/APIs; CI/CD with development coordinated through version control; observability via Event Monitoring/Health Check; performance tuning and governor-limit management.
• Strong grasp of secure development (OAuth/JWT field-level security Shield encryption) privacy-by-design (consent data minimization) accessibility audit readiness and validated environments when applicable.
• Track record of translating insights into shipped features with real impact; portfolio or examples showing attention to design usability and HCP/patient-centric workflows.
• Ability to engage commercial collaborators field users PSPs and MLR partners to shape roadmap and drive adoption.
• Judgment creativity resilience in ambiguous fast-paced environments; operates as a builder who prototypes and shipsnot just writes specs.

Desirable Skills/Experience:

• Leadership of global engineering teams delivering customer platforms at enterprise scale.
• Salesforce Certified (e.g. Platform Developer I/II Health Cloud Service Cloud Experience Cloud Integration Architect Application Architect/System Architect).
• Background in supervised healthcare and life sciences contexts with validated audit readiness across privacy security and accessibility.
• Proficiency with CI/CD tools pipeline security and test automation frameworks; expertise in performance engineering at scale.
• Practical experience implementing responsible and generative AI guardrails model evaluation prompt design and safe data handling.
• Familiarity with identity and consent management master data management and data model governance practices.
• Ability to convert production telemetry and incidents into automation standards and patterns; experience with SRE practices and stability engineering.
• Strong collaborator partnership skills translating business outcomes into technical roadmaps and measurable impact.

When we put unexpected teams in the same room we fuel bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work at pace and challenge perceptions. Thats why we work on average a minimum of three days per week from the office. But that doesnt mean were not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and bold world.

Why AstraZeneca:

You will join a mission-driven community where closeness to patients shapes every decision and fuels innovation that matters. We bring unexpected teams together to unleash daring thinking and apply cutting-edge technologyresponsible AI modern engineering and real-time signalsto create customer platforms that advance care for those with rare and devastating diseases. We value kindness alongside ambition encourage diverse perspectives and empower you to build solutions that are both technically excellent and deeply human connecting your work to a larger purpose.

Step into this leadership role to shape responsible AI platforms at global scale and see your impact reach patients and caregiversshare your resume to start the conversation today.

Date Posted

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Alexion is proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to fostering a culture of belonging where every single person can belong because of their uniqueness. The Company will not make decisions about employment training compensation promotion and other terms and conditions of employment based on race color religion creed or lackthereof sex sexualorientation age ancestry national origin ethnicity citizenship status marital statuspregnancy (including childbirth breastfeeding or related medical conditions) parental status (including adoption or surrogacy) military status protected veteran status disability medical condition gender identity or expression genetic information mental illness or other characteristics protected by law. Alexion provides reasonable accommodations to meet the needs of candidates and employees. To begin aninteractive dialogue with Alexion regarding an accommodation please contact . Alexion participates in E-Verify.