Bilingual Appeals Specialist
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Appeals Specialist is responsible for assessing Short-Term Disability (STD) Long-Term Disability (LTD) and Life Waiver (LW) appeals ensuring fair wellsupported and timely decisions. This role works closely with our Absence Management and Disability Centers of Excellence and provides feedback coaching and mentorship to Case Managers.
Appeal reviews require strong analysis of contractual and program requirements medical and functional evidence and the application of bestpractice case management principles.
This position demands strong organizational and communication skills to manage a high volume time sensitive workload and to communicate benefit decisions effectively to customers and internal partners. You will join a collaborative high-performing team dedicated to delivering exceptional service in a fastpaced environment.
Position Responsibilities:
Assessing and managing appeals for group disability benefits claims
Provide optimum levels of leadership encouragement training and support to help others succeed while maintaining a positive and innovative atmosphere
Develop and maintain relationships with the teams and key stakeholders
Develop and comply with the systems procedures rules objectives and timescales set by the organization and take a disciplined approach when undertaking tasks
Drive business and service outcomes
Required Qualifications:
Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
A university degree in a relevant field
Deep knowledge of disability products processes and best practices.
2-3 years of proven coaching mentoring and talent developing
Background in disability management case management health care related fields primarily.
Preferred Qualifications:
Ability to manage changing workflows with ease.
Strong multitasking skills and the ability to deliver under tight deadlines.
Exceptional problem-solving abilities with a client-focused approach.
Business savvy and adaptability in high-pressure situations.
Team-oriented mindset with a knack for collaboration in fast-paced environments
Ability to assess negotiate and influence different clients differing needs
Apply sound judgment - think critically act strategically
Coach and lead in collaboration
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
CAN Quebec - Full Time RemoteWorking Arrangement
Salary range is expected to be between
$59700.00 CAD - $99500.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
