Learning Technology Specialist Implementation Analyst

Toronto - Canada

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Learning Technology Specialist / Implementation Analyst

Location: Ontario Canada

Contract

We are looking for a highly skilled Learning Technology/Implementation Specialist to spearhead the operational technology content deployment and support infrastructure for our global L&D initiatives. This role is designed for a functional expert who can navigate complex Learning Management Systems (LMS) and authoring tools ensuring high data integrity and delivering a seamless support experience for a global learner base.

Core Responsibilities

1. Systems Administration & Data Strategy

LMS Ownership: Act as the subject matter expert for multiple LXP (Learning Experience Platform) platforms (like Cornerstone Docebo Intellum) and Learning Content Management System (LCMS) /authoring suites (Xyleme).
Platform Optimization: Lead the configuration and maintenance of learning environments including course uploads curriculum mapping learning plans user profiles and assessment logic.
Data Integrity: Oversee the accuracy of all platform data and manage the lifecycle of software licenses.
Strategic Analytics: Analyze training effectiveness and completion trends. Report findings to stakeholders and provide data-driven recommendations to evolve the global learning ecosystem.

2. Content Implementation & Consultative Support

eLearning Development: Build and maintain digital courses assessments and evaluation forms within authoring tools based on stakeholder requirements.
QA & Testing: Validate content behavior within the LMS to ensure correct configurations and accurate data capture in the Learning Record Store (LRS).
Strategic Partnership: Consult with Instructional Design and Operations teams on tool functionalities and best practices.
Technical Oversight: Lead gap analyses and collaborate with stakeholders to manage system enhancements bug fixes and escalations.

3. Training Logistics & Learner Experience

Onboarding Management: Orchestrate the end-to-end logistics for new hire onboarding including weekly scheduling manager communications and automated

invites.

Support Infrastructure: Manage the learning support ticketing system resolving P1&P2 issues within established SLAs.
Engagement & Outreach: Drive mandatory course completion through targeted outbound communications.
Self-Service Innovation: Develop scalable support mechanisms including FAQs instructional videos and user manuals to empower learners.
Database Maintenance: Administer the full lifecycle of learner profiles including updates requests and terminations.

Qualifications

Minimum Requirements:

6 years of specialized experience in Learning Operations or Learning Technology.
Technical Depth: Extensive functional expertise in Cornerstone Docebo Intellum.
Authoring Proficiency: Hands-on experience with Xyleme
Analytical Capability: Proven ability to report on training metrics and global performance trends.
Service Excellence: Demonstrated success in managing onboarding logistics and support ticketing systems

Role: Learning Technology Specialist / Implementation Analyst Location: Ontario Canada Contract We are looking for a highly skilled Learning Technology/Implementation Specialist to spearhead the operational technology content deployment and support infrastructure for our global L&D initiatives. This...