InvestCloud Operations Administrator

At Rathbones we help people invest their money well so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money we guide people through lifes big moments helping them stay on track and focus on what matters most.

Were proud to be one of the UKs leading wealth managers with over 109bn* in assets under management and 20 offices across the UK and Channel Islands. Were a FTSE 250 company with national reach and a local feel and were growing.
*As of June 2025

Job Title: InvestCloud Operations Administrator

Department: Operations

Reporting to: Jacob Puig

Contract: Fixed Term contract until 30/09/26

Location: Liverpool

The Team

The InvestCloud Operations team deals with the servicing of our clients. The team is responsible for ensuring that data from RID/ExBO is added into InvestCloud. The team is also responsible for maintaining the reconciliation between the systems. Client data and accuracy is at the utmost importance for the team.

The Role

• Delivery of service excellence and protection of client assets

• Compliant with regulatory requirements and company policies

• Positive contribution to your teams new and existing initiatives

Outcomes of the Role

• Provide a professional and reliable service for clients investment managers advisers and product providers

• Ensure you are adhering to the teams current SLAs and to all regulatory requirements

• Accountable for administrative tasks within the team in line with the teams procedures manual

• Ensure that you are actively participating in Continuous Improvement principals and the 41 habits. These include dynamic Visual management boards appropriate team meeting involvement continuous improvement through identification and resolution of issues and standard operating procedures

• Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX)

• Assist in User Acceptance Testing (UAT) of new and existing IT systems

• Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained

• Follow the conduct rules and act with integrity

• Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager

• Build and maintain relationships with all stakeholders both internal and external

• Any other duties as required

Knowledge Skills and Experience

• Excellent organisational and time management skills

• High level of accuracy and attention to detail with ability to grasp new tasks quickly

• Strong written and verbal communication skills

• Focus on delivering service excellence

• Good working knowledge of Microsoft Office applications

• A team player able to multi-task in a fast-paced environment

• Ability to build constructive relationships with other members of staff at various levels

• Adaptable flexible and able to accept responsibility for given tasks

• A minimum of 5 GCSEs (grade A-C/ 5-9) including Maths & English

• Experience of working as part of a team

• Desirable: industry knowledge and an interest in the wealth management sector

Our offer to you

We want everyone at Rathbones to fulfil their potential in an environment where you are proud to work and feel like you belong.

We offer a comprehensive remuneration package which we review regularly and benefits include:

• A company pension - 9% non-contributory or 10% if you contribute 5%
• Private medical insurance Individual on joining family after 1 years service
• Life assurance - 8 x salary
• Income protection 75 % salary
• Company share scheme
• Discretionary bonus
• Flexible holidays purchase up to 5 additional days
• Green Car Scheme
• Family friendly policies enhanced family leave for parents & carers
• Study support study days and funding for courses and qualifications
• Season travel ticket loans
• Volunteering days
• Gym discounts
• Other voluntary benefits you can choose to suit you

Our employees can choose to take part in various social groups and communities to support their wellbeing growth development and sense of include:

• Sports & Social Committees such as cricket football netball running yoga quiz nights charity bake sales and much more.
• Inclusion Networks that help us drive change within the organisation such as Gender Balance Multicultural Abilities Count Pride Social Mobility Generations Take a moment to pause (Menopause) and Armed Forces.
• The NextGen IM Network which brings together a community of trainees from across the UK who are all at the early stages of their careers and offers development opportunities exposure across the business as well as peer support and connection.

Life at Rathbones

We aim to become an employer of choice for the wealth management sector to achieve this we are working hard to build a diverse equal and inclusive workplace that motivates develops and embraces the strengths of all our colleagues. Being part of Rathbones means you will join a team of passionate professionals in a successful culture that cares for its people. At Rathbones we provide meaningful work opportunities and a voice to all.

We are committed to building a team that is made up of diverse skills experiences and abilities and encourage applications from all backgrounds. We welcome individuals who share our values.

Were a Level 1 Disability Confident employer under the UK Government scheme. This means weve signed up to a set of commitments around how we recruit retain and develop people with disabilities. Find out more about the Government Scheme online.

If you feel there are any reasonable adjustments that would make the process easier for you and help you to perform at your best whether that is due to disability neurodiversity or other protected characteristic just let us know by emailing us at

Mission

We believe in playing the long game. That means building consistent results earning trust and doing the right thing for our clients our colleagues and the communities were part of.

Our values shape how we work:
- We aim high
- We get it done
- We show we care
- We do the right thing

These arent just words on a wall. They guide how we treat each other how we make decisions and how we build relationships that last.

We will close this advert once we have received enough applications for the next stage. Please submit your application as soon as possible to ensure you dont miss out.