EngineerSr Engineer, IT Service Management

Intro

Are you ready to explore a world of possibilities both at work and during your time off Join our American Airlines family and youll travel the world grow your expertise and become the best version of you. As you embark on a new journey youll tackle challenges with flexibility and grace learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why youll love this job

• As one diverse high-performing team dedicated to technical excellence you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
• IT Service Management (ITSM) encompasses a comprehensive set of practices policies and procedures designed to effectively manage and deliver IT services within an organization. This strategic approach emphasizes the entire lifecycle of IT servicesfrom planning and design to deployment operation and continuous improvement. By prioritizing alignment with business objectives ITSM ensures that IT services not only meet the technical requirements but also address the needs of end-users enhancing overall user satisfaction and productivity. Additionally ITSM fosters collaboration across teams encourages a culture of accountability and facilitates compliance with regulatory standards ultimately driving greater business value and operational observability engineer is responsible for ensuring that software systems are effectively monitored and maintained. They work to improve the visibility of system performance by designing and implementing monitoring solutions analyzing data and identifying areas for improvement. This role requires a strong understanding of software architecture as well as knowledge of logging metrics and tracing tools. Observability engineers collaborate closely with developers operations teams and other stakeholders to ensure that systems are reliable and performant. Overall their goal is to enhance the ability to observe understand and troubleshoot complex systems.

What youll do

As noted above this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so observing of course any legal obligations including any collective bargaining obligations.

• Writes tests and documents technical work products (e.g. code scripts processes) according to organizational standards and practices
• Devotes time to raising the quality and craftsmanship of products and systems
• Conducts root cause analysis to identify domain level problems and prescribes action items to mitigate
• Designs self-contained systems within a teams domain and leads implementations of significant capabilities in existing systems
• Coaches team members in the execution of techniques to improve reliability resiliency security and performance
• Anticipates trouble areas in systems under development and guides the team in instrumentation practices to ensure observability and supportability
• Leads through example by prioritizing the closure of open vulnerabilities
• Evaluates potential attack surfaces in systems under development identifies best practices to mitigate and guides teams in their implementation
• Leads team in the identification of small batches of work to delivery the highest value quickly
• Ensures reuse is a first class consideration in all team implementations and is a passionate advocate for broad reusability
• Observes their environment and identifies opportunities for introducing new approaches to problems
• Design build and maintain scalable data pipelines and integrations that support enterprise platforms and reporting needs.
• Own and evolve canonical data models and data contracts to ensure consistency reliability and reusability across systems.
• Improve platform reliability and observability by implementing validation logging and monitoring patterns that reduce incidents and accelerate troubleshooting.
• Translate ambiguous cross-domain problem spaces into clear technical designs acting as a bridge between engineering product governance and operations to simplify complexity and enable aligned execution.
• Identify opportunities to automate manual or error-prone workflows improving efficiency data quality and operational scalability.
• Provide technical leadership through influence by shaping architecture decisions defining best practices and mentoring engineers and cross-functional partners

All youll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelors degree in Computer Science Computer Engineering Technology Information Systems (CIS/MIS) Engineering or related technical discipline or equivalent experience/training
• 3 years of experience designing developing and implementing large-scale solutions in production environments
  

Preferred Qualifications- Education & Prior Job Experience

• Masters degree in Computer Science Computer Engineering Technology Information Systems (CIS/MIS) Engineering or related technical discipline or equivalent experience/training
• Airline Industry experience

Skills Licenses & Certifications

• Proficiency with the following technologies:
  • Deployment Technologies: Kubernetes Docker
  • Source Control: GitHub Azure DevOps
  • Cloud Providers such as Azure and AWS
  • Tech Stack & Platform Proficiency:
    • Data Engineering & Pipelines: Python-based ingestion pipelines Azure PostgreSQL SQL schema validation and deterministic data flows supporting enterprise-scale platforms.
    • Integration & APIs: FastAPI services ServiceNow integrations RESTful API design canonical data contracts and backend integration patterns across legacy and modern systems.
    • Automation & Orchestration: Alteryx-driven data workflows with downstream orchestration into messaging approvals and ticketing systems; integrates automation outputs into enterprise workflows rather than isolated scripts.
      Cloud & Enterprise Data Sources: Canonicalized asset and inventory data sourced from Azure AWS OCI IBM Cloud Tanium Flexera container platforms enterprise databases and internal applications

What youll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world You your family and your friends can reach 365 destinations on more than 6800 daily flights across our global network.
• Health Benefits: On day one youll have access to your health dental prescription and vision benefits to help you stay well. And thats just the start we also offer virtual doctor visits flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools resources and support you need.
• 401(k) Program: Available upon hire and depending on the workgroup employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program pet insurance and discounts on hotels cars cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20 Employee Business Resource Groups are focused on connecting our team members to our customers suppliers communities and shareholders helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on lifes journey Feel free to be yourself at American.