FT Service Lead Sebastopol

Sebastopol, CA - USA

Monthly Salary: USD 21 - 27

Experience Required: 1-3years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

GENERAL SUMMARY OF DUTIES: Facilitate and enhance customer experience of the retail location and ensure customer service standards are met. Coordinate the customer service team and solve problems in the absence of Dispensary Manager. Coordinate communication and information among staff. Protect dispensary assets. Maintain the appearance of the dispensary. Coordinate with department managers including the Inventory Product and Safety departments.

Understand and embrace the mission of SPARC and its role in the industry and community

SUPERVISION RECEIVED: Reports to Dispensary Manager

SUPERVISION EXERCISED: Self-directed; motivates and influences the customer service team through personal actions and examples. Facilitates customer service team results by communicating job expectations; trains and coaches Sales Associates in accordance with SPARCs policies and procedures; consistently follows personnel and policy procedures.

EXAMPLE OF DUTIES: (This list may not include all of the duties assigned.)

Sales Associate Duties:

OF DUTIES: (This list may not include all of the duties assigned.)

1. Deliver exceptional customer service in alignment with established standards ensuring satisfaction and loyalty.

2. Build and maintain strong relationships with customers vendors and team members to foster a collaborative sales environment.

3. Address and resolve customer inquiries promptly and efficiently escalating to management as needed.

4. Proactively recommend and guide customers toward suitable cannabis products based on their preferences and needs.

5. Communicate the features benefits and effects of different cannabis products to customers.

6. Accurately process sales transactions using the Point of Sale system including cash ACH and card payments.

7. Uphold strict controls to protect company assets and minimize risk under managements guidance.

8. Set up organize and maintain product displays ensuring an inviting sales floor.

9. Assist with merchandise replenishment inventory monitoring and participating in regular stock counts.

10. Facilitate customer account setup and data entry ensuring accurate records in the database.

11. Leverage upselling and cross-selling techniques to maximize transaction value and promote complementary products.

12. Consistently meet and exceed Key Performance Indicators (KPIs) such as conversion rates average transaction value loyalty sign ups and total sales.

13. Collaborate with team members to achieve store-wide sales goals and coordinate company promotional strategies.

14. Answer incoming calls and route them appropriately to support customer engagement.

15. Maintain an organized inventory of promotional materials and other supplies.

16. Ensure cleanliness and visual appeal of the dispensary including daily housekeeping tasks.

17. Foster a professional and respectful work environment that prioritizes trust and teamwork.

18. Adhere to HIPAA/PII guidelines to maintain customer confidentiality.

19. Provide a welcoming orientation to new customers introducing them to the dispensarys offerings and layout.

20. Stay informed about industry trends product innovations and best practices to identify new sales opportunities.

21. Achieve and exceed sales targets through a consultative selling approach.

22. Perform other sales-related duties as required.

Service Lead Duties:

Motivate and influence the customer service team through personal actions and examples.
Facilitate customer service team results by communicating job expectations; train coach and provide direction to Sales Associates in accordance with SPARCs policies and procedures and manager direction.
Develop and maintain rapport with staff from all departments.
Facilitate highest quality customer service; respond to member and non-member inquiries via phone or walk-ins; follow up with members requests or inquiries promptly and efficiently; resolve non-standard complaints.
Build improve and maintain effective relationships with members vendors visitors and overall community; maintain composure and professionalism in dealing with authorities executives members vendors staff and the public occasionally under conditions of urgency and high-pressure situations.
Train dispensary teams to create an environment focused on member service and education; communicate availability of dispensary products to staff.
Reconcile all inventory cash and client records daily; follow strict controls to protect dispensarys assets i.e. cannabis cash building security etc.
Perform regular quality assurance audits and provide feedback to Dispensary Manager; i.e. dispensary standards safety sanitization etc.
Maintain strictest confidentiality in all departments.
Responsible for projects assignments and tasks.
Perform other related work as required in all departments.

Requirements

PERFORMANCE REQUIREMENTS:

Knowledge Skills and Abilities

Able to work varied hours/day including nights weekends holidays and events.
Ability to motivate and influence others through personal actions and examples.
Strong problem solving organizational and interpersonal skills.
Ability to perceive and meet the needs of the staff and members without direction.
Ability to maintain high standards in a fast-paced constantly evolving environment.
Ability to communicate clearly and effectively in all situations with staff members and community members.
Strong customer service and communication skills.
Ability to adapt to changing industry and growing business.
Must have a high level of patience and flexibility.
Ability to describe products and their unique characteristics and recommend similar products with similar qualities.
Ability to dispense medicine accurately and efficiently.
Precise knowledge of strains genetics cultivation techniques and effects of cannabis preferred.

EDUCATION/EXPERIENCE: Three years of related experience required five or more preferred. Cash handling experience and Point of Sale (POS) system experience required. Working knowledge of Microsoft Office Google Docs Gmail and Treez. Experience in the cannabis industry is highly desirable. Must be 21 years old and submit to a background check.

CERTIFICATES/LICENSES: None.

TYPICAL PHYSICAL DEMANDS: Work may require prolonged sitting some bending stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a cash register credit card machine photocopier telephone calculator and other office equipment. Requires normal range of hearing. Requires close vision with the ability to see color and adjust focus. Occasionally requires lifting up to 50 pounds.

TYPICAL WORKING CONDITIONS: Work is performed in a busy cannabis dispensary. The dispensary area is very loud due to fans and filtration systems fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public. Work may be stressful at times and may include dealing with law enforcement and/or difficult members. Must be available to work varied hours/days including nights weekends holidays and/or events.

Benefits

BENEFITS AND PERKS:

Medical with Employer contribution

Dental with Employer contribution

Vision

Voluntary Life Insurance

Employer paid Life and LTD

Hospital/Accident/Critical Illness Indemnity

Commuter FSA

401(k) Retirement
Pet Insurance

Employer paid Employee Assistance Plan

Employee discount

Employee dispensary credit/allowance

Free snacks at all SPARC locations

Tip pool distribution

Sales bonus incentives

7 days paid Holidays per year

2 weeks paid Vacation

9 days sick leave

Required Skills:

PERFORMANCE REQUIREMENTS: Knowledge Skills and Abilities Available to work varied hours/days including nights weekends holidays and/or city events. Ability to de-escalate situations calmly and professionally. Ability to understand and follow organizations policies procedures safety and emergency rules plans and procedures. Ability to handle routine and stressful situations. Ability to work with others including local police staff and/or property management personnel. Ability to communicate on radio and coordinate others activities. Ability to work without immediate direct supervision. High level of organization patience and flexibility. Professional appearance. Reliable and timely attendance. Ability to write routine reports and correspondence. Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Personal knowledge of medicinal effects of cannabis to self and others. Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. EDUCATION/EXPERIENCE: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. One year experience referred prior security guard and customer service experience required. Experience in the medical cannabis industry is highly desirable but not required. Bi-lingual Spanish speaker highly desirable. Must be eligible to obtain a California Guard Card. Must be 21 years old and pass criminal background check. TYPICAL PHYSICAL DEMANDS: Work requires prolonged sitting and/or standing up to six (6) hours some bending stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a radio and other equipment. Requires normal range of hearing and eyesight to record prepare and communicate appropriate reports. Requires lifting up to 50 pounds occasionally. TYPICAL WORKING CONDITIONS: Work is performed in a busy cannabis dispensary. The dispensary area is very loud due to fans and filtration systems fluctuating between extreme cold and hot temperatures. Involves frequent contact with staff and the public. Must have a strong comfort level to interact with members and co-workers as well as local law enforcement. Work may be stressful at times and may include dealing with difficult people. Available to work varied hours/days including nights weekends holidays and/or city events. CERTIFICATES/LICENSES: None.