Virtual IT Manager Team Member

Virginia Beach, VA - USA

Monthly Salary: USD 75000 - 80000

Experience Required: 5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation excellence and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environment where everyone can thrive.

We are seeking a IT Infrastructure Specialist to join our Managed IT Services Team at Endurance IT Services. The IT Infrastructure Specialist manages the IT infrastructure of managed services customers acting as the primary technical contact and ensuring service delivery aligns with company standards. The IT Infrastructure Specialist focuses on guiding customers IT and infosec strategy reducing reactive support and maintaining customer retention. The role involves managing 20-30 clients. Work Schedule: 8am-5pm Monday thru Friday with availability for overtime and weekends as needed.

Responsibilities:

Uphold core values: client satisfaction staff retention and community involvement
Develop and maintain client network knowledge and documentation
Perform regular onsite proactive services and simple technology implementations
Act as the primary implementation engineer for assigned clients
Implement and define best practices assess business risks and recommend upgrades
Ensure client satisfaction and coordinate with vCIO
Handle ticket escalation and perform root-cause analysis
Participate in special projects and tasks as assigned

Qualifications

Associates degree in IT or related field required; Bachelors Degree preferred
5 years of experience in network/IT systems and troubleshooting
Extensive proficiency with IT hardware and software including Microsoft server and desktop OS network components server virtualization and cloud services
Preferred certifications: Microsoft and Cisco
Position requires 80% travel

We cant wait to see what you bring to our team!

About Us: At Endurance IT Services we are always on the lookout for talented individuals who are passionate about making a difference. Our team is dedicated to innovation excellence and creating value for our clients and community. We believe in fostering a collaborative and inclusive work environme...