IT Help Desk
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Job Summary
IT Help Desk
PRN
Grand River Health Rifle CO
At Grand River we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect friendliness and a shared commitment to exceptional patient care.
What Youll Do
The Help Desk Technicians role is to provide customer support and technical assistance to customers who are using software hardware or other computer systems and need help completing a business task or troubleshooting problems through diagnostic tests. Support and Technical assistance can be provided by telephone chat email ticket remote access to their computers or hands-on help in person. Identifies and learns appropriate software and hardware used and supported by Grand River Hospital District (GRHD).
- Tasks include fielding incoming requests from customers by telephone email or the ticketing system in a professional and courteous manner.
- Main area of ticket responsibility includes routine issues (e.g. password resets create new network users accounts updates users network access creates email distribution lists installs or move workstations printers copiers scanners telephones and hardware repairs).
- Documents all pertinent customer identification information including name department phone number and the nature of the problem or issue.
- Documents help desk problem solving processes and activities in ticket.
- Performs post-resolution follow-ups.
- Participates in maintaining equipment inventory and asset tagging GRHs equipment.
- Install desktop software applications as needed.
- Create or maintain desktop Image.
- Apply Microsoft patches Antivirus and SafeEnd protection to the workstations.
- Prioritizes and escalates problems to the appropriate technician as necessary.
Who Were Looking For
- Associates degree in computer science or related field preferred.
- 02 years of professional experience in a similar role preferred.
- Experience in the healthcare industry is preferred.
- Familiarity with Windows and MAC operating systems.
- Some application support experience including virus protection and remediation of infected workstations preferred.
- Hardware troubleshooting experience preferred.
- On-call response required within one hour at Grand River Hospital District 501 Airport Road Rifle CO 81650.
What We Offer
Our total rewards package includes
- Pay Range: $21.00 - $31.64/hour (based on experience)
- Shift Differentials:$2$4/hour for nights and weekends
- PRN Differential:10% differential in addition to base rate salary
- Perks:Flexible scheduling employee assistance program access to outdoor recreation and more!
Compensation may vary outside this range depending on a number of factors including a candidates qualifications skills competencies and experience.
Position is open until filled unless posted otherwise.
Why Join Grand River Health
As a special taxing district we are accountable to our community allowing us to prioritizeexceptional patient-centered careover financial bottom main hospital campus is located in picturesque Rifle Colorado with twenty-five beds providing a wide range of services along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live the atmosphere ofa caring and friendly communityhas been preserved amidst a steady growth of population.
OUR MISSION:
To improve the health and well-being of the communities we serve.
OUR VISION:
To be our communities first choice in quality healthcare.
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
About Company
Trauma Program Manager FT, days At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Col...
