Technical Systems Support Analyst

Charlotte, VT - USA

Yearly Salary: $ 55000 - 65000

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Our client is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This is a direct hire position with our client.

This role sits at the intersection of technology operations and customer support. Youll be responsible for resolving complex system issues improving how platforms work together and ensuring franchise partners and end users have a reliable frustration-free experience.

Salary: $55000 to $65000 per year (based on experience)

Benefits:

Medical Dental and Vision Insurance
401(k)
PTO
Short Term Disability and Long Term Disability

Schedule:

Hybrid schedule - 4 Days in Office and 1 Day Remote
Work hours - 8am to 5pm

What You Will Be Responsible For

Acting as the primary technical expert for in-location technology platforms
Troubleshooting system issues for Members and Franchises
Supporting software used for scheduling reporting member engagement and retail
Identifying repeat problems and helping design long-term system fixes
Documenting solutions workflows and best practices for internal teams
Collaborating with vendors and internal stakeholders to improve system performance
Assisting with testing launching and supporting new technology tools

What Were Looking For

24 years of experience in technical support systems analysis or platform support mainly Level 1 and Level 2
Experience working with business systems such as CRMs POS platforms or SaaS tools
Experience with Zendesk or comparable help desk ticketing system
Previous experience with e-commerce platforms such as Shopify a plus
Strong problem-solving skills and attention to detail
Ability to explain technical issues in a clear user-friendly way
Comfort working in a ticket-based or service desk environment
Highly organized and process-driven mindset

This position plays a key role in keeping franchise locations running efficiently. Your work will directly impact daily operations member satisfaction and the success of franchise partners across the system. If you have Technical Systems Support experience wed love to talk.

Required Experience:

Our client is seeking a Technical Systems Support Analyst to help keep their in-location technology running smoothly. This is a direct hire position with our client.This role sits at the intersection of technology operations and customer support. Youll be responsible for resolving complex system iss...