Assistant Vice President Delivery Lead – Applications & IT Infrastructure

Ready to build the future with AI
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Inviting applications for the role of Assistant Vice President Delivery Lead Applications & IT Infrastructure
Assistant Vice President- IT-Managed Services
In this role we are seeking a seasoned Technology Delivery Leader with strong technical depth and leadership skills to manage end-to-end delivery of Application Development Maintenance and Infrastructure Services for strategic client engagements. This role requires a proven ability to lead distributed application architecture initiatives modern web application frameworks and robust infrastructure operations while ensuring high-quality resilient service delivery.

Responsibilities
1. Service Delivery & Governance
Own delivery of Application Development Application Maintenance and IT Infrastructure (On-premise Cloud Network Service Desk Workplace) services
Ensure all services meet contractual SLAs KPIs and compliance requirements.
Drive weekly/monthly governance meetings with stakeholders.
Monitor delivery metrics identify risks/issues and implement mitigation plans.
2. Customer & Stakeholder Management
Serve as the primary delivery interface for Client IT leadership and operational teams.
Build strong relationships with customer stakeholders.
Provide proactive communication status updates and executive summaries.
Drive customer satisfaction and act on feedback for continuous service improvement.
3. Operational Excellence
Manage day-to-day operations across cross-functional teams (Applications Infrastructure Cloud Networks Security Service Desk).
Lead incident problem change and release management processes.
Ensure root-cause analysis and corrective actions for all major incidents.
Enable automation and optimization opportunities across the IT landscape.
4. People Leadership & Team Management
Lead and mentor a global delivery organization (operating from India and Mexico) comprising technical leads engineers and service desk teams.
Align team capacity with demand forecasts seasonal peaks and project loads.
Drive performance management skill development and resource optimization.
5. Financial & Contractual Management
Manage account P&L monthly billing budgets forecasts resource planning and cost optimization initiatives.
Track and ensure adherence to contractual commitments SOWs and change orders.
Support renewal upsell and expansion opportunities.
6. Transformation & Continuous Improvement
Lead modernization initiatives such as cloud migration DevOps adoption and ITSM process enhancements.
Drive automation in monitoring operations and application lifecycle to improve efficiency and reduce downtime.
Identify and implement ITIL best practices aligned with Client technology roadmap.

Qualifications we seek in you!
Minimum Qualifications
Bachelors degree in Computer Science Information Technology or equivalent experience.

Preferred Qualifications/ Skills

Application & Infrastructure Delivery
Own delivery across custom application development application maintenance and IT infrastructure (cloud network on-premise).
Drive modernization initiatives: distributed architecture REST API design Angular/React-based web applications and cloud migration.
Ensure compliance with SLAs KPIs and security standards across all services.
Champion DevOps adoption CI/CD automation and ITSM process improvements.
2. Technical Leadership
Provide architectural guidance for scalable distributed applications and API-first designs.
Oversee performance tuning security hardening and infrastructure optimization.
Lead incident/problem/change/release management with strong RCA and preventive measures.
Implement automation in monitoring and operations to improve resilience and reduce downtime.

Leadership & Management Skills
Excellent customer-facing and stakeholder management capabilities.
Strong communication presentation and executive reporting skills.
Ability to manage high-pressure seasonal operations (e.g. holiday peak load at ski resorts).
Proven capability in handling escalations crisis management and service recovery.
Other Requirements
Willingness to work in US time-zone overlap and travel to Client locations if needed.
Understanding of the hospitality travel or ski resort business is a plus.

Key Performance Indicators (KPIs)
SLA/KPI adherence across all services.
Customer satisfaction (CSAT/NPS).
Incident reduction and MTTR improvement.
Financial metrics: margin forecasting accuracy change order realization.
Team engagement and attrition.
Success in transformation and automation initiatives.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.