Chief of Staff, Global Partners (Director)

ServiceNow is actively seeking a Chief of Staff to join the Global Partner function within the Global Partnerships & Channels Organization (GPC). Reporting directly to the GVP of Global Partnerships the Chief of Staff will serve as a strategic partner and force multiplier driving operational excellence cross-functional alignment and execution of high-impact initiatives across the global partnerships organization. This role sits at the intersection of strategy and executionturning vision into action aligning leaders around clear priorities and ensuring we deliver on what matters most.

As Chief of Staff you will act as a trusted advisor thought partner and operational backbone for the GVP and the broader partnerships leadership team. You will lead critical planning processes drive strategic initiatives end-to-end and serve as a connective tissue across the organizationbridging communication gaps unblocking obstacles and ensuring the right work happens at the right pace.

This role is ideal for a strategic operator who thrives in ambiguity excels at building relationships across all levels and possesses the executive presence to represent leadership in high-stakes situations. A combination of exceptional analytical skills operational rigor strong communication abilities and an entrepreneurial mindset will be critical for success.

Responsibilities

Strategic Partnership & Advisory

Serve as a trusted advisor and thought partner to the GVP of Global Partnerships providing objective analysis insights and recommendations on strategic and tactical matters

Proactively identify opportunities to increase the GVPs leverage and effectiveness; anticipate needs surface blind spots and help prioritize competing demands

Represent the GVP in meetings communications and cross-functional engagements as appropriate; act as delegate and proxy when needed

Prepare the GVP and leadership team for critical meetings board presentations and executive engagements with comprehensive briefing materials and talking points

Operational Excellence & Rhythm of Business

Drive the operating model and rhythm of business for the Global Partnerships function including annual planning internal QBRs processes partner QBRs and business governance cadences

Own the execution of strategic planning cycleslong-range planning annual planning and budget allocationensuring alignment across partner GTM motions and geographies

Establish and track key performance indicators (KPIs) and operational metrics; develop dashboards and reporting mechanisms to provide visibility into organizational health and progress against goals

Lead resource planning headcount management and cost assessment in partnership with Finance and HR

Cross-Functional Leadership & Execution

Drive cross-functional initiatives from conception through execution partnering with Ops Marketing IT Partner Excellence Group Geo Alliances Sales and other teams to achieve shared objectives

Be tightly connected with other Chief of Staffs in the organization to help with elite level execution of cross-functional initiatives

Lead special projects and strategic initiatives that span organizational boundaries ensuring clear ownership milestones and accountability

Act as the central hub for internal communications ensuring clarity and alignment across the partnerships organization and with key stakeholders

Facilitate effective decision-making by synthesizing disparate inputs identifying critical insights and driving toward actionable recommendations

Organizational Development & Culture

Partner with HR and leadership on organizational design talent strategy and workforce planning to support the scaling of the partnerships function

Foster alignment and connectivity across distributed teams; ensure company priorities cascade into clear plans and execution across regions

Champion culture and values; support team engagement morale and professional development initiatives

Coordinate and support hiring efforts to attract top talent and ensure the organization meets its growth objectives

Qualifications :

8 years of progressive experience in management consulting strategy & operations business operations or chief of staff roles preferably in a high-growth SaaS or technology company

Experience in partnerships alliances channels or business development environments strongly preferred; understanding of partner ecosystems and go-to-market motions is a significant plus

MBA from a top-tier program preferred or equivalent experience

Demonstrated ability to operate as a strategic thought partner to senior executives while also rolling up sleeves to drive execution

Exceptional analytical and problem-solving skills with the ability to structure ambiguous problems synthesize complex information and develop data-driven recommendations

Strong program management skills with a track record of leading cross-functional initiatives end-to-end and delivering results

Outstanding communication skills (written verbal and presentation) with the ability to influence stakeholders at all levels including C-suite executives

Proven ability to manage multiple priorities and stakeholders in a fast-paced dynamic environment; comfortable with ambiguity and rapid change

High degree of emotional intelligence discretion and judgment; ability to handle sensitive information with confidentiality

Executive presence and the ability to build trust credibility and strong relationships across the organization

Self-starter with an ownership mentality and entrepreneurial drive; proactive in identifying opportunities and driving solutions

Experience with SaaS business models metrics and industry dynamics preferred

Proficiency with business tools (e.g. Dynamics Microsoft Office Tableau/BI tools)

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time