Director of Implementations
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Experience Required:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Director of Implementations
Location: US Remote (East Coast preferred; travel required 25-40%)
Role Summary
Fold Health is hiring a Director of Implementations to lead enterprise implementations for value-based care organizations nationwide. As Fold scales to support larger and more complex provider groups (ACOs MSOs and risk-bearing organizations) this role will own predictable high-quality go-lives and ensure customers realize measurable clinical operational and financial value.
This is a senior hands-on leadership role with end-to-end ownership of implementations and strategic oversight of early post-go-live success (approximately 75% implementation / 25% customer success). The ideal candidate has deep experience implementing enterprise healthcare technology understands provider operations and can lead confidently across clinical operational technical and executive stakeholders.
What Youll Do
Own Enterprise Implementations
Lead the full implementation lifecycle from contract signature through go-live and stabilization.
Define and continuously improve a scalable repeatable implementation methodology.
Serve as executive owner for all active implementations accountable for timelines quality and outcomes.
Lead go-live planning execution and early performance monitoring to ensure smooth adoption.
Navigate complex provider organizations with multiple departments sites lines of business and governance structures.
Drive Cross-Functional Execution
Act as the single point of accountability across Product Engineering Data Integrations QA Sales and Customer Success.
Translate customer needs into clear internal workstreams and resolve cross-team dependencies.
Partner with Product and Engineering to align implementation needs with roadmap priorities while avoiding long-term technical debt.
Support Sales in late-stage deals by validating scope timelines and implementation readiness.
Ensure Customer Readiness & Value Realization
Ensure operational clinical and technical readiness including workflows staffing models and integrations (EHR claims eligibility HIEs).
Define success metrics such as time-to-go-live adoption readiness and early value realization.
Own the handoff to Customer Success with clear success plans KPIs and adoption milestones.
Remain strategically involved with key enterprise customers during the first 6-12 months post-go-live.
Build Scalable Tools & Processes
Own implementation metrics dashboards and reporting for executive visibility.
Develop playbooks templates and internal tooling to standardize delivery.
Define SLAs and operating rhythms with Product Engineering Data QA and Integrations.
Ensure implementation learnings inform product improvements and go-to-market processes.
Lead & Scale the Team
Build mentor and scale a high-performing Implementation team.
Set clear roles expectations and accountability frameworks.
Establish strong operating rhythms and decision-making in fast-paced ambiguous environments.
Design training programs and enablement materials for internal teams and customers.
What This Role Is Not
This role is not a pure Customer Success or Account Management role.
This role does not own upselling or commercial negotiations.
Why This Role Is Exciting
Real influence: Significant ownership and visibility with the ability to shape how Fold delivers value to its largest customers.
Startup energy senior impact: Fast-moving environment with autonomy to build improve and make decisions.
Exceptional teammates: Work closely with a smart mission-driven team across Product Engineering Data and Customer Success.
Meaningful impact: Your work will directly improve how healthcare providers operate and succeed in value-based care.
Requirements
Qualifications
Required
10 years in healthcare technology implementations program management or professional services
7 years implementing enterprise platforms for provider organizations ACOs MSOs or health systems
5 years working with value-based care risk-based arrangements or population health programs
Proven ability to lead cross-functional teams without direct authority
Strong executive presence with experience engaging C-level and clinical leaders
Comfortable operating in high-growth ambiguous environments
Willingness to travel to customer sites as needed
Preferred
Experience implementing platforms integrated with Epic athenahealth eClinicalWorks Elation or similar EHRs
Experience scaling implementations in high-growth healthcare startups
Background working directly with delegated-risk or value-based provider organizations
Required Skills:
10 years in healthcare technology implementations program management or professional services 7 years implementing enterprise platforms for provider organizations ACOs MSOs or health systems 5 years working with value-based care risk-based arrangements or population health programs Proven ability to lead cross-functional teams without direct authority Strong executive presence with experience engaging C-level and clinical leaders Comfortable operating in high-growth ambiguous environments Willingness to travel to customer sites as needed
Required Education:
Bachelors or Masters degree in Computer Science Software Engineering or related HaveKnowledge of MLOps continuous evaluation pipelines or model integrating AI features into SaaS or API-first exposure to healthcare AI clinical NLP or population health analytics
Company Industry
IT Services and IT Consulting
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
