Assistant Director of Application Management Processing Office of Undergraduate Admissions UTK

The Office of Undergraduate Admissions at the University of Tennessee Knoxville (UTK) invites applications and nominations for our Assistant Director of Application Management Processing position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education fostering a diverse and inclusive academic environment and improving the recruitment and graduation of our University of Tennessee Knoxville has been ranked by Forbes as one of Americas best large employers as recognized on the 2025 list.

The minimum starting salary for this position is$59332. Final compensation will be determined based on the candidates qualifications and experience.

This is an on-campus position with some hybrid/remote work schedule flexibility.

This position is responsible for providing leadership and supervision related to components of the undergraduate admissions application process. The Assistant Director will work to identify new efficiencies that directly impact service to students. The position will ensure up to date documentation of policies and procedures related to the application management process. Additionally CRM data reporting effective protocols will be assessed in collaboration with the Associate Director of Application Management and Integrated Systems. This position assists with managing application review/decisions and holistic review of entering first-year transfer re-admit dual enrollment visiting and non-degree applicants.

Required Education and Experience:

Associates degree-

3 years of experience working in Enrollment Management at a large university or

Bachelors degree-

1 year of experience working in Enrollment Management at a large university

Ability to successfully manage multiple competing priorities at one time

Demonstrated ability to lead in a team environment excellent oral written and interpersonal problem-solving skills

Required Knowledge Skills and Abilities:

Knowledge of HTML SQL XML or other similar formats.

Advanced skills in a variety of computer applications and reporting tools.

Ability to effectively communicate technical concepts to end users business stakeholders and management both verbally and in writing.

Ability to prioritize and organize tasks to meet deadlines and follow through on assignments with minimal direction often under pressure.

Excellent analytical communication organizational and interpersonal skills

Ability to exercise sound judgment discretion and tact with all levels of constituents.

Skills of working independently in a changing environment with accuracy and attention to detail.

Demonstrated ability creating reports (MS Access and Excel).

Ability to work with large data sets verifying and checking data thoroughly for accuracy and completeness and importing and exporting files between software programs.

Knowledge of Banner.

Knowledge of recruitment/enrollment process.

Preferred Education and Experience:

Masters degree-

Proven success in evaluation and improvement in Undergraduate Admissions Operational efficiencies and automation of routines

Self-motivation team attitude and commitment to high standard of excellence

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

Generouspaid leave accruing up to 24 days of vacation and 12 days of sick leave annually plus 14 paid holidays and administrative closing days

Flexible work arrangements offering a hybrid schedule to most team members

Educationbenefitsfor employees and their dependents at UT System campuses

Retirementand deferred compensation plans including 401(k) 403(b) etc.

Comprehensive medical dental and visioninsuranceplans

Employeediscountsto attractions services and goods

The Division

TheEnrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions International Recruitment Transfer Center One Stop Student Services Financial Aid and Scholarships the Center for Financial Wellness University Registrar Pre-college Research Excellence Programs EM Research & Analytics EM Communications and EM Operations. The Division of Enrollment Management is committed to ourVision Mission and Values. We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee Knoxvilleis the state of Tennessees flagship university and is classified as a Carnegie Research 1 institution. As a land-grant university and as Volunteers serving our state and nation is key to our mission. UT enrolls over 35000 students (more than 6000 graduate/professional students) at its Knoxville campus. Led by the example of our Chancellors Cabinet and theirPrinciples for Engagement the University of Tennessee Knoxville builds and supports an inclusive community that provides opportunities to lead serve and engage as Volunteers and citizens. We strive to create a welcoming community rich with diverse experiences. We seek colleagues who are committed to teamwork and have a passion for working with and serving all constituents. We especially seek candidates who have an ability to contribute in meaningful ways to the goals of the university.

The Knoxville Community:Nestled in the foothills of the Great Smoky Mountains Knoxville has a metropolitan statistical area population of more than 850000 people. We enjoy a dynamic culture that includes numerous theaters and museums a vibrant and diverse music scene including a symphony orchestra and an opera company world-class restaurants numerous cultural festivals and an active downtown market square. Surrounded by lakes and the Tennessee River the Knoxville area boasts wonderful year-round water activities including boating fishing and swimming that make for scenic and breathtaking views of the area. Knoxville is located within easy driving distance to Asheville Nashville Atlanta and the Great Smoky Mountains and a days drive to Memphis Chicago and Washington D.C.

For full consideration applicants should submit a cover letter detailing relevant experience along with a resume and the name e-mail address and telephone number of three to five professional references. References will not be contacted without explicit permission of the candidate.