Customer Success Manager – Middle East

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

About Adobe Middle East

Adobe empowers businesses and individuals through creativity and digital Saudi Arabia we support Vision 2030 by driving innovation developing local talent and enabling exceptional customer experiences. Join us to help shape the future of digital experiences in one of the worlds most dynamic regions.

About Adobe

Changing the world through digital experiences is what Adobes all about. We provide everyonefrom emerging artists to global brandseverything needed to design and deliver exceptional digital experiences. Were passionate about empowering people to craft beautiful and powerful images videos and apps and transforming how companies interact with customers across every screen.
Were committed to hiring the very best and building exceptional employee experiences where everyone is respected and has equal opportunity. We believe innovative ideas can come from any team memberincluding you.

The Role

Join Adobes Digital Media Enterprise Customer Success & Strategy organization in Noida as a Customer Success Manager for the Middle East. You will:

• Drive strategic value realization of Adobes enterprise programs across the Middle East.
• Advise C-suite stakeholders and VPs ensuring Adobes digital media vision and transformation roadmap translate into measurable customer outcomes.
• Identify product use cases run product webinars customer education series and showcase adoption growth in monthly active users and activations.
• Create joint customer success stories and case studies.
• Develop internal collateral to educate customer field and partner teams on collaboration value and position joint Arabic LLM-enabled solutions.
• Blend product knowledge stakeholder management business value realization and transformation skills to help clients scale digital experiences using generative AI technologies.
• As a trusted partner to both customers and Adobes sales organization you will help account teams position Digital Media products and execute GTM plans targeting public sector and enterprise Arabic-speaking customers in the Middle East and North Africa.

Key Responsibilities

• Lead executive and strategic relationship management for Adobe ME customers.
• Establish guide and mature digital transformation initiatives enabling customers to scale Adobe emerging tech capabilities and institutionalize best practices.
• Orchestrate multi-workstream collaboration and execution across Experience Cloud solutions data platforms Content Supply Chain and Digital Media Services.
• Partner with the Adobe Sales team to position Adobes transformation approach and ensure customers understand the value of Digital Media emerging technology.
• Facilitate strategic product enablement workshops Adobe Days Creative Jams learning series steering committees and cross-functional executive engagements.
• Monitor customer performance KPIs and business value impact ensuring visibility and alignment through successful SBRs and QBRs.
• Drive account growth by identifying opportunities for additional services and value creation.
• Collaborate with Product Engineering Sales and Global teams to address customer needs with timely solutions.
• Support innovation by identifying opportunities for optimization new use cases and maturity acceleration through Adobe technologies.

What You Need to Succeed

• 8 years of experience in Customer Success consulting or technology professional services organizations.
• Experience supporting high-tech customers in the Middle East market is highly desirable.
• Outstanding verbal and written communication skills with a talent for storytelling.
• Strong executive presence and the ability to partner with and influence client managers directors VPs CMOs CEOs and CXOs.
• Experience with Adobe digital media products emerging technologies (such as Firefly Studio large language models) and SaaS/software management concepts.
• Familiarity with local regulations and business practices in Saudi Arabia and the Middle East.
• Proven organizational skills for planning coordinating and delivering product enablements.
• High intellectual curiosity and the ability to quickly absorb new concepts.
• High energy personal drive and a proactive approach.
• Fluency in English is a must.
• Willingness to travel to the Middle East at least 12 times per quarter.
• Knowledge of Arabic is a plus.

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