As a performance support associate you will work on external (client/Advertiser facing)
products like AdWords (Search advertising and Display advertising) and Analytics (web
analytics to measure Pay Per Click Return On Investment) providing support to client
employees and Advertisers / clients directly on campaign performance-related issues. You
will receive consults from internal teams for troubleshooting. All of your efforts go toward
ensuring that our ad products are working and our customers optimize them to deliver desired
Minimum BA/BS degree or equivalent practical experience with a strong academic
Minimum 1 years of strong technical troubleshooting experience using online
advertising / analytics products or hardware troubleshooting products.
Specifically for Search; either 1 or more of:
oExperience in supporting Advertising products like AdWords (Search Shopping
Display & Mobile) Analytics (PPC ROI tracking) with in-depth
knowledge on various online advertising models (Search Display Mobile Video) and
revenue models (like Pay per click or Cost Per click Cost Per (Thousand)
Impressions Cost Per View and/or Cost Per Acquisition)
oExperience in basic web programming in HTML JavaScript and writing SQL queries
oGoogle Certifications (AdWords and/or Analytics)
Strong grasp of written & spoken English language.
Quick learner: able to quickly absorb complex product and procedural information
and seamlessly adapt to rapid changes in the product process and workflow as they
Customer service skills: ability to make decisions based on the best interests of
customers as well as the technical escalations team.
Analytical and proactive mindset: be able to quickly understand analyze and make
recommendations for improvement for internal processes where appropriate. Able to
quickly identify information required for appropriate technical troubleshooting.
Comfort with ambiguity: in cases not covered by documented
workflows/instructions ability to make appropriate decisions.
Highly responsive and productive under time pressure: able to consistently deal with
high volumes and prioritize the work accordingly.
Demonstrates effective clear and professional written and oral communication
Provides prompt and efficient service to Customers and Account Managers including
the appropriate escalation of Customers issues
Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently
while using departmental resources policies and procedures
Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed
Maintains acceptable performance metrics such as quality productivity first contact
resolution and attendance
Actively seeks solutions through logical reasoning and data interpretation skills
and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments and teams as required to resolve Customer issues and
Required Skills:
As a performance support associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising and Display advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results. Minimum BA/BS degree or equivalent practical experience with a strong academic record Minimum 1 years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products. Specifically for Search; either 1 or more of: oExperience in supporting Advertising products like AdWords (Search Shopping Display & Mobile) Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search Display Mobile Video) and revenue models (like Pay per click or Cost Per click Cost Per (Thousand) Impressions Cost Per View and/or Cost Per Acquisition) oExperience in basic web programming in HTML JavaScript and writing SQL queries oGoogle Certifications (AdWords and/or Analytics) Strong grasp of written & spoken English language. Quick learner: able to quickly absorb complex product and procedural information and seamlessly adapt to rapid changes in the product process and workflow as they occur. Customer service skills: ability to make decisions based on the best interests of customers as well as the technical escalations team. Analytical and proactive mindset: be able to quickly understand analyze and make recommendations for improvement for internal processes where appropriate. Able to quickly identify information required for appropriate technical troubleshooting. Comfort with ambiguity: in cases not covered by documented workflows/instructions ability to make appropriate decisions.
Required Education:
Minimum 1 years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products
SPE JD: As a performance support associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising and Display advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers / cl...
As a performance support associate you will work on external (client/Advertiser facing)
products like AdWords (Search advertising and Display advertising) and Analytics (web
analytics to measure Pay Per Click Return On Investment) providing support to client
employees and Advertisers / clients directly on campaign performance-related issues. You
will receive consults from internal teams for troubleshooting. All of your efforts go toward
ensuring that our ad products are working and our customers optimize them to deliver desired
Minimum BA/BS degree or equivalent practical experience with a strong academic
Minimum 1 years of strong technical troubleshooting experience using online
advertising / analytics products or hardware troubleshooting products.
Specifically for Search; either 1 or more of:
oExperience in supporting Advertising products like AdWords (Search Shopping
Display & Mobile) Analytics (PPC ROI tracking) with in-depth
knowledge on various online advertising models (Search Display Mobile Video) and
revenue models (like Pay per click or Cost Per click Cost Per (Thousand)
Impressions Cost Per View and/or Cost Per Acquisition)
oExperience in basic web programming in HTML JavaScript and writing SQL queries
oGoogle Certifications (AdWords and/or Analytics)
Strong grasp of written & spoken English language.
Quick learner: able to quickly absorb complex product and procedural information
and seamlessly adapt to rapid changes in the product process and workflow as they
Customer service skills: ability to make decisions based on the best interests of
customers as well as the technical escalations team.
Analytical and proactive mindset: be able to quickly understand analyze and make
recommendations for improvement for internal processes where appropriate. Able to
quickly identify information required for appropriate technical troubleshooting.
Comfort with ambiguity: in cases not covered by documented
workflows/instructions ability to make appropriate decisions.
Highly responsive and productive under time pressure: able to consistently deal with
high volumes and prioritize the work accordingly.
Demonstrates effective clear and professional written and oral communication
Provides prompt and efficient service to Customers and Account Managers including
the appropriate escalation of Customers issues
Maintains a positive and professional demeanor always portraying the company in a
positive light and effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently
while using departmental resources policies and procedures
Contributes to a positive team environment and proactively aids team members with
difficult contacts as needed
Maintains acceptable performance metrics such as quality productivity first contact
resolution and attendance
Actively seeks solutions through logical reasoning and data interpretation skills
and identifies trends to appropriate channel including improvement suggestions
Liaise with other departments and teams as required to resolve Customer issues and
Required Skills:
As a performance support associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising and Display advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers / clients directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results. Minimum BA/BS degree or equivalent practical experience with a strong academic record Minimum 1 years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products. Specifically for Search; either 1 or more of: oExperience in supporting Advertising products like AdWords (Search Shopping Display & Mobile) Analytics (PPC ROI tracking) with in-depth knowledge on various online advertising models (Search Display Mobile Video) and revenue models (like Pay per click or Cost Per click Cost Per (Thousand) Impressions Cost Per View and/or Cost Per Acquisition) oExperience in basic web programming in HTML JavaScript and writing SQL queries oGoogle Certifications (AdWords and/or Analytics) Strong grasp of written & spoken English language. Quick learner: able to quickly absorb complex product and procedural information and seamlessly adapt to rapid changes in the product process and workflow as they occur. Customer service skills: ability to make decisions based on the best interests of customers as well as the technical escalations team. Analytical and proactive mindset: be able to quickly understand analyze and make recommendations for improvement for internal processes where appropriate. Able to quickly identify information required for appropriate technical troubleshooting. Comfort with ambiguity: in cases not covered by documented workflows/instructions ability to make appropriate decisions.
Required Education:
Minimum 1 years of strong technical troubleshooting experience using online advertising / analytics products or hardware troubleshooting products
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Posted on:
8 hours ago
Vacancies:
1 Vacancy
