Key Account Support Coordinator

Work with us to sustainably bring brands to life! As Key Account Support Officer you will be responsible for managing and supporting the National Business Manager in a fast-paced FMCG Contract Manufacturing environment. This role focuses on ensuring excellent service delivery managing customer relationships and handling inquiries and order-related issues. The ideal candidate will be proactive detail-oriented and customer-focused assisting in maintaining strong long-lasting relationships with customers while ensuring smooth customer service support. This is a critical coordination and customer-facing role focused on delivering exceptional service to a key customer while ensuring seamless internal execution across sales production logistics and finance.

Talk about variety!

Key Accountabilities:

• Customer Support & Inquiry Management act as the primary point of contact for key customers managing inquiries complaints and feedback professionally and efficiently
•  Provide accurate and timely updates on product availability pricing order status and delivery timelines
•  Proactively communicate any changes or delays to ensure a high level of customer satisfaction
•  Resolve customer complaints and product-related issues with empathy and professionalism
•  Work closely with internal teams to deliver swift resolutions escalating as required
•  Identify opportunities to improve processes and enhance the customer experience
• Build and maintain strong long-term customer relationships
• Participate in internal and customer WIP meetings providing updates and managing follow-ups
• Collaboration and Coordination Liaise with Sales Production Logistics and Finance to ensure smooth order fulfilment
• Ensure customer requirements are clearly communicated across teams
• Support the National Business Manager with quotations order processing and documentation
• Generate reports on service metrics and performance

About You:

•  Minimum 5 years experience in customer service sales support or project coordination
•  FMCG or manufacturing experience preferred
• Strong communication organisation and problem-solving skills
•  Experience with SAP and Microsoft Office Suite

Qualifications :

Degree or Diploma in Business Administration Project Management Customer Service or similar

Additional Information :

* Please note our team is taking a break commencing 19th December and back on 5th January. We look forward to connecting with you then!

Remote Work :

No

Employment Type :

Full-time