Account Manager- Client Success
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Job Location:
North Sydney - Australia
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Account Manager youll be at the centre of driving client success retention and growth across your portfolio.
Youll take full ownership of the postsale relationship partnering with clients to ensure they unlock real measurable outcomes through Experians solutions. You think commercially sell solutions with confidence and Experience digging into prospects pain points and validating the issues theyre facing with senior partners will set you up to succeed.
Every day youll look aheadspotting new growth opportunities showcasing Experians value in compelling ways and building a pipeline. Youll work with the Business Development team to progress highquality opportunities and keep momentum high across your accounts.
What Youll Bring to Experian
- Exceptional relationshipbuilding skills helping you connect with clients quickly and collaborate with Sales Product Delivery and Data Ops.
- Sharp timemanagement and prioritisation juggling proactive engagement renewals and issue resolution with confidence.
- Commercial instincts that cut through helping you spot upsell and crosssell opportunities and understand the value they create for clients.
- A meticulous eye for detail across reporting forecasting renewals and daytoday client communication.
- Clear compelling communication whether writing presenting or engaging directly with senior team members.
- Influencing skills that inspire action both with client execs and our teams.
- A resultsdriven mindset bringing urgency and ownership to renewals risks and client outcomes.
- Microsoft Office capability especially in Excel and PowerPoint.
- A proactive selfdriven approach while still being a contributor to a highperforming Client Success team.
Qualifications :
Work that matters - What youll be doing
- Manage and strengthen client relationships across a defined portfolio to drive retention and renewal outcomes.
- Generate new sales opportunities through proactive outbound engagement and timely inbound followup via calls and emails.
- Deeply understand customer needs and requirements to ensure solutions delivered align with client objectives.
- Collaborate with Solutioning Product Delivery and Data teams to support effective solution design and implementation.
- Research accounts map key stakeholders and proactively build and maintain relationships at multiple levels.
- Partner with Sales Directors to build pipeline and identify upsell and crosssell opportunities.
- Escalate client issues early and appropriately to ensure fast and effective resolution.
- Respond promptly to all internal and external queries to support an excellent client experience.
More About You
Youre early in your sales career anywhere from zero to two years in and hungry to grow. Youre naturally curious commercially minded and motivated by uncovering opportunities and helping clients succeed.
You build rapport quickly communicate with confidence and take a consultative relationshipfirst approach to every conversation. Youre comfortable navigating fastmoving environments switching gears when needed and keeping multiple priorities on track without losing momentum.
Benefits/Perks:
- Novated Leasing & Salary Packaging
- Great compensation package and bonus / commission plan
- Core benefits including Experian shares discount and wellness program
- Flexible work environment hybrid model
- Flexible time off including volunteer time off personal leaves and paid holidays
- 17 weeks of Paid Parental Leave family care leave and up to 5 days study leave
Additional Information :
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, ... View more
