Customer Relationship Manager

Norwood, OH - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Pay Range:

(Minimum to mid pay range specific to NY CA CO WA MD)

61700.00 - 77100.00 USD Annual

Brinks Texas License #C00550

#LI-Remote

About Brinks:

The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers include financial institutions retailers government agencies mints jewelers and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds ideas and perspectives. We build a sense of belonging so all employees feel respected safe and valued and we provide equal opportunity to participate and grow.

Job Description

Must be located in the following:

Boston MA

New York New York

Philadelphia PA

Job Summary:
As a Customer Success Manager you will be the primary point of contact for all customer concerns responsible for managing relationships andall customercommunication. You will handle escalations project management problem resolution root cause analysis and more. Your role is crucial in ensuring customer satisfaction and navigating the organization to findtimelyresolutions for complex customer needs. Knowledge of Brinks internal systems is essential.

Pay: Base Salary Sales Incentive Plan (SIP/Commission)

Base Range: $76k-$100k (Paid Semi- Monthly (15th & 30th of the Month)

Key Responsibilities:

Retain an established book of business that requires frequent interaction with multiple internal resources.

Own a portfolio of customers as a single point of contact for all customer service needs focusing on ourkey accounts.

Assume ownership of service and support-related issues to ensure quick action and resolution while prioritizing the customer.

Monitor customer satisfaction levels to ensure the highest quality of service.

Prepare analyze and manage customer service relationships through service performance reporting SLA management and metrics including facilitating customer-facing Monthly and Quarterly Business Reviews and other performance-based meetings.

Lead internal groups to evaluate and implement procedural and systematic solutions that meet customer needs while adhering to company strategy and businessobjectivesand reduction in costs.

Build andmaintainstrong working relationships with various levels of internal and external customers to drive operational improvements andthe customerexperience.

Understand unique customer processes and needs responding to a wide variety of special customer service requests and inquiries.

Collaborate with cross-functional teams including sales operations and other resources to provide deliverables that enhance customer relationships and meet customer expectations.

Support planning strategies and initiatives to enhance the delivery of services to the customer.

Perform other duties as assigned or necessary.

Professional Skills:

Excellent interpersonal communication and presentation skills.

Strong consultative analytical and problem-solving skills.

Advanced influencing skills with the ability to view issues through both company and customer lenses.

Successfultrack recordof interacting with various mid- and high-executive level leaders withinmany different segmentsincommercial organizations.

Ability to manage and prioritize multiple competing projects.

Advanced change relationship management skills.

Proficiencyin PowerPoint Excel MSProductsand executive-level communication.

Advanced Understanding of Brinks Core Systems:iCashiINFO 24SEVEN Portal Track and Trace SalesforceiTrack CIT Warehouse BAMS Service Now Safe Server EBS Brinks Bridge.

Ability to work extended hours/weekends on short notice to support business needs.

Preferred Qualifications:

Bachelors degree in Business MarketingLogisticsor related field.

5 years of experience in customer success account management or related roles.

Knowledge of key systems and tools relevant to the role.

Ability to travel on short notice to customer meetings and/or support Brinks branch operations.

Whats Next

Thank you for considering applying for a job at Brinks. To be considered for this position you must complete the entire application process which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brinks. For more information about future career opportunities join our talent network like our Facebook page or Follow us on X.

Brinks is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status marital status protected veteran status sexual orientation gender identity genetic information or history or any other characteristic protected by law. Brinks is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Required Experience:

Manager

Pay Range:(Minimum to mid pay range specific to NY CA CO WA MD)61700.00 - 77100.00 USD AnnualBrinks Texas License #C00550#LI-RemoteAbout Brinks:The Brinks Company (NYSE:BCO) is a leading global provider of cash and valuables management digital retail solutions and ATM managed services. Our customers...