Customer Service Representative
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Job Location:
Parsippany, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
QP Group was founded in 1995 and experienced rapid growth throughout the late 1990s. Our strong reputation is built on providing clients with a high return on investment through the implementation of procurement transformation programs starting from our original base in the UK. We expanded our operations to the USA in 1996 and have since opened additional offices around the world. For more information please visit . Were hiring a full-term Customer Service Representative at QP Group. Pay starts at 22 per hour.
Job Responsibilities:
- Respond to customer inquiries via phone email and in-person in a timely and professional manner.
- Handle customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution.
- Process orders returns and exchanges accurately and efficiently.
- Maintain customer accounts and records by updating information as needed.
- Collaborate with other departments to ensure customer satisfaction and resolve any issues promptly.
- Identify and escalate priority issues to the appropriate channels.
- Provide product and service information to customers.
- Stay updated on product knowledge and company policies.
Essential Qualifications:
- Excellent communication skills both verbal and written.
- Strong customer service orientation.
- Ability to multi-task prioritize and manage time effectively.
- Attention to detail and accuracy.
- Proficiency in MS Office and CRM software.
- High school diploma or equivalent.
Desired Experience:
- 2-7 of experience in customer service or a related field.
- Experience in handling customer inquiries and resolving complaints.
- Experience with order processing and CRM systems.
Salary & Benefits:
The salary for this position ranges from $22 to $26 per hour. Employees are eligible for benefits including health insurance paid time off and retirement plans.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
