Customer Service Representative
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Job Location:
Fort Lauderdale, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description:
The Customer Service Representative at Panno Realty plays a crucial role in providing exceptional support to clients throughout the sales or leasing process. This individual will be responsible for handling inquiries offering property information and ensuring a seamless experience for clients from start to finish.
Key Responsibilities:
- Client Support: Respond to client inquiries via calls emails and live chats providing on available properties and services.
- Property Information: Assist clients with detailed information about properties for sale rent or lease.
- Schedule Appointments: Coordinate property viewings and meetings between clients and agents.
- Customer Relationship Management: Build and maintain positive relationships with clients throughout the transaction process.
- Problem-Solving: Address client concerns and provide effective solutions in a timely manner.
- Administrative Support: Assist in general administrative tasks and maintain client records efficiently.
- Marketing & Promotions: Support in promoting property listings and sending out newsletters to clients.
- Collaborate with Sales Team: Work closely with agents to ensure effective communication and follow-up on leads.
- Provide Excellent Service: Maintain a professional and friendly demeanor while delivering top-tier customer service.
Qualifications:
- High school diploma or equivalent required.
- 1-2 years of customer service experience preferably in real estate or sales.
- Strong verbal and written communication skills.
- Ability to handle customer inquiries with professionalism patience and empathy.
- Familiarity with CRM software or real estate management systems is a plus.
- Knowledge of real estate terminology and processes is an advantage.
- Strong problem-solving and conflict resolution skills.
- Excellent organizational skills and attention to detail.
- Ability to work well under pressure and handle multiple tasks efficiently.
- Positive attitude and a team-oriented mindset.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
