Strategic Account Manager Lead Logistics and Export Freight Forwarding

Your Responsibilities

We are seeking an experienced individual to lead LLP and export freight forwarding operations for a strategic high-profile customer account. This role owns the end-to-end performance of U.S. export operations ensuring seamless execution regulatory compliance cost control and exceptional customer experience. You will act as the primary operational leader for the account partnering closely with the customer global service centers and internal teams to deliver against agreed service blueprints and performance targets.
This position offers an exceptional opportunity to participate in the continued growth and expansion in a growing organization.

What Youll Do

• Lead and optimize LLP and export freight forwarding operations ensuring consistent compliant and high-quality execution.
• Own day-to-day operational performance for the account with full accountability for service levels profitability and continuous improvement.
• Translate customer blueprints and contractual commitments into scalable repeatable operating processes.
• Drive cost-out initiatives productivity improvements and data-driven decision making.
• Ensure timely shipment execution exception management deviation tracking and accurate on-time billing.
• Maintain full compliance with U.S. export regulations FMC and NVOCC requirements ISO 9001/14001 and C-TPAT standards.
• Serve as a trusted operational partner to the customer through proactive communication issue resolution and performance reviews.
• Lead coach and develop on-site and shared-service teams building capability in export operations LLP execution systems and data management.
• Prepare and deliver operational quality and customer reporting; communicate regulatory or process changes as needed.
• Partner with Finance and Accounting to resolve AR/AP issues and protect account profitability.

What Success Looks Like

• High customer satisfaction and contract compliance across all export and LLP activities.
• On-time error-free shipment execution and billing.
• Measurable cost savings and process improvements year over year.
• Strong audit outcomes and sustained regulatory compliance.
• Engaged high-performing teams with clear accountability and development paths.

What You Bring

• Bachelors degree or equivalent experience.
• 4 years of experience in freight forwarding logistics or LLP operations with proven leadership responsibility.
• Strong working knowledge of export operations Incoterms NVOCC concepts and U.S. export regulations.
• Demonstrated ability to lead teams manage complex accounts and drive operational excellence.
• Analytical mindset with the ability to turn data into actionable insights.
• Proficiency in Microsoft Office (Excel Word Outlook PowerPoint) and logistics systems.

Why Join Us

• Lead a strategic customer-facing operation with real ownership and impact.
• Influence how global export and LLP operations are designed and executed.
• Be part of a performance-driven organization committed to quality compliance and continuous improvement.
• Salary Range between $85000 - $110000 depending on experience.

Required Skills:

Lead LogisticsFreight ForwardingOcean Exports