Deputy Director of Operations

Deputy Director of Operations JLL

What this job involves: At JLL we are seeking an experienced Deputy Director of Operations to directly assist our Director of Operations in managing and overseeing all mechanical electrical and plumbing repairs maintenance and operations at a medical center campus and Central Energy this critical leadership role you will help direct program development maintenance operations quality control staffing training performance management and vendor relationships while ensuring regulatory compliance and operational excellence. Youll create an environment that supports developing high-performing professionals while ensuring compliance with The Joint Commission (TJC) CMS IDPH and other regulatory agencies that reflects JLLs commitment to shaping the future of real estate for a better world through sustainable and efficient healthcare facilities supporting critical patient care environments.

What your day-to-day will look like:

Operations Leadership and Management:

Support building and systems operations through integrated facilities management approach to ensure high infrastructure availability and client satisfaction

Directly supervise represented engineering and maintenance staff while serving as primary backup for Director of Operations

Collaborate with leadership to coordinate integration with project management compliance and workplace experience teams

Provide coaching and mentoring to build high-performing operations team while fostering professional development

Assist in developing strategic plans that support client objectives with focus on innovation and best practices

Regulatory Compliance and Quality Assurance:

Ensure all maintenance operations comply with regulatory requirements from The Joint Commission (TJC) CMS IDPH and other agencies

Support TJC CMS and IDPH compliance inspections testing maintenance and repairs

Oversee CMMS implementation and management across campus operations

Ensure consistent maintenance management practices and achievement of Key Performance Indicators

Support reporting of key metrics and maintain comprehensive documentation systems

Financial Management and Strategic Planning:

Collaborate on operating budget preparation and actively manage expenses to ensure compliance with client and contractual requirements

Support Facility Condition Assessments and their integration into Capital infrastructure plan

Plan and coordinate major projects and service interruptions with clients and affected stakeholders

Manage MEP vendors and collaborate with Sourcing & Procurement on contract administration

Safety and Process Improvement:

Proactively support safety culture development and implementation of incident-free workplace practices

Ensure understanding of safety and environmental concerns related to building systems and equipment

Drive continuous improvement initiatives and operational efficiency enhancements

Maintain expertise in periodic maintenance planning and administration

Required Qualifications:

Bachelors degree in engineering engineering technology operations management or related field

Minimum 7 years of direct supervision experience in multi-building operations and Union environment

At least 5 years of healthcare operations and maintenance experience

Extensive knowledge of mechanical electrical plumbing and fire suppression systems in commercial/critical facilities

Strong interpersonal skills with excellent oral and written communication abilities

Superior organizational skills and collaborative management style

Proficiency with CMMS and standard office IT systems including MS Office and SharePoint

Understanding of safety and environmental concerns related to building systems and equipment

Experience with TJC and other regulatory agency surveys

Expertise in periodic maintenance planning and administration

Strong business acumen including financial planning and analysis

Preferred Qualifications:

Professional engineering license or facilities management certifications

Experience managing central energy plant operations

Knowledge of energy management and sustainability practices

Background in healthcare operations construction and renovation projects

Experience developing and implementing training programs

Understanding of building automation systems and controls

Track record of implementing process improvements and operational efficiencies

Career Impact:

This position offers the opportunity to work collaboratively with the client Director of Facilities to ensure alignment with programs policies and regulatory requirements while making a meaningful impact on healthcare facility operations and critical patient care environments.

Location: Chicago IL