Health IT Technician PRN (Clinical Application Tech I)

Overview

At Augusta Health your work matters and so do you. Whether youre delivering direct patient care supporting operations or innovating behind the scenes every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job we offer a purpose-driven career in a nationally recognized independent health system located in Virginias scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration integrity and excellence. With opportunities across clinical and non-clinical areas Augusta Health is a place where your skills make a difference and your growth is a priority.

Why Join Augusta Health

We believe in taking care of the people who care for our community. Thats why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being career development and work-life balance. Whether youre launching your career or bringing in years of experience we provide the tools resources and encouragement to help empower you to reach your full potential personally professionally and financially.

Explore our Benefits current Hiring Incentives and our Taking Care of Us initiative which embraces Belonging Respect Inclusion Diversity Growth and Equity (B.R.I.D.G.E.) to see how we invest in our team members and culture.

Total Rewards & Benefits (may vary by position)

• Retirement savings plans and financial wellness support programs
• Access to onsite childcare
• Free onsite parking 24/7-armed security for your safety a Health Fitness Reimbursement Program and an onsite credit union and pharmacy
• Competitive pay with shift/weekend differentials
• Employee discounts at the cafeteria gift shop pharmacy and local entertainment venues (i.e. movie tickets)

Full details are available on our Benefits Page.

Job Summary

Clinical Application Technicians are entry-level members of the Information Technology (IT) team working to support a variety of IT functions that encourage their skill development and exposes them to a variety of healthcare settings and technologies. Working both independently and as a member of larger teams Health IT Technicians work in our clinics support our patients using the patient portal work alongside our technology teams to install and maintain IT equipment provide training and end-user support to clinicians and assist with major IT initiatives such as project go-lives and system upgrades.

Throughout their work Clinical Application Technicians are trained on standard IT and health system policies and procedures developing marketable skills in both IT and healthcare. These skills prepare Clinical Application Technicians for full-time employment in IT and healthcare roles. More senior members of the IT team will provide on-the-job training and coaching for entry-level candidates; no prior experience is required.

This is a PRN (as needed) position that features a flexible schedule with approximately 2030 hours per week. Hours fluctuate based on the needs of the organization. Schedules are coordinated by the Health IT Technician Coordinator with the Clinical Application Technician so that hours days and times
worked are agreed on in advance.

In line with the Augusta Way this position provides in-person support to providers and staff on site at our Fishersville campus and across our clinics in the Staunton Augusta Waynesboro area. The option to work remotely for a portion of the week is possible after six months with manager approval.

Essential Job Duties

• Assists IT team members with daily operational work completing tasks for the applications telecom workstation access engineering and service desk teams.
• Provides at-the-elbow support to clinicians during and following a go-live (technology implementation / new product launch).
• Assists clinic operational staff with patient check-in scheduling and appointment arrival.
• Provides patient and community support for Augusta Healths online patient portal MyAugusta Chart.
• Supports Augusta Health end-users with a variety of technical questions and training needs for both clinical and business systems.
• Participates in IT continuous improvement activities.
• Conducts self in a manner that always represents Augusta Healths core values.
• Adheres to all Augusta Health Policies and Procedures and actively promotes continuous improvement and its activities and services to others.
• Performs all other duties as assigned.
• Supports the mission vision values and strategic goals of Augusta Health.

Required Qualifications

• Education: High School Diploma or equivalent
• Eligibility to work in the United States and meet Virginia state employment requirements

Preferred Qualifications

• Experience:
  • Previous healthcare experience is preferred.
  • A working knowledge of Microsoft Office products is beneficial.
  • An understanding of collaboration tools (e.g. Microsoft Teams) and how to access revise and share documents and communicate via messaging with team members is beneficial.
• Prior experience in a hospital healthcare system or related service-oriented environment
• Familiarity with Augusta Healths systems workflows or organizational culture is a plus

Competencies Knowledge Skills and Abilities

• Ability to work independently and as a member of a cross-disciplinary team.
• Ability to learn technical skills quickly.
• Ability to understand and incorporate system policies and procedures into daily work.
• Ability to teach technical workflows to others.
• Ability to understand and abide by healthcare setting policies and procedures including maintaining patient confidentiality and HIPAA compliance.
• End-user support.
• Positive interaction and interpersonal skills.
• Collaboration and teamwork.
• Caring and inclusiveness.
• Flexibility and adaptiveness to changing schedules and competing priorities

About Augusta Health

Augusta Health is an independent nonprofit mission-driven health system located in Fishersville Virginia in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services including Augusta Medical Centera 255-bed facilityand Augusta Medical Group which operates 40 practice locations and four urgent care centers. Our commitment to excellence innovation and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history values and community impact on our About Us Page.

Equal Opportunity Statement

Augusta Health recruits hires and promotes qualified candidates for employment without regard to age color disability gender identity or expression marital status national or ethnic origin political affiliation race religion sex (including pregnancy) sexual orientation veteran or military discharge status and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.

Required Experience:

IC