Customer Service Specialist

About the RoleThe Customer Service Specialist plays a critical role in ensuring seamless order management and exceptional customer support. Youll independently manage incoming orders inventory tracking and customer communications through internal and external systems to ensure accurate on-time fulfillment. From monitoring inventory levels to coordinating shipments and maintaining key reports youll help deliver a smooth reliable experience for both customers and internal Youll DoMaintain order accuracy through precise data entry and proactively address pricing discrepanciesManage daily weekly import and seasonal program orders across U.S. and international manufacturing facilities and suppliersMonitor incoming product containers and inventory levels; send proactive communications regarding delays production issues backorders and shortagesInspect and verify labeling on manufactured product samples complete testing reports and submit items for third-party testingCalculate pallet and truck volume requirements for outgoing orders and input shipment data into client portalsTrack must-arrive-by-date compliance for seasonal programs and collaborate with third-party logistics teams and distribution centers to resolve issuesMaintain weekly reporting including sales and fill-rate performance and distribute updates to clients sales and marketing teamsDevelop Excel reports using system data to support sales procurement planning marketing and warehouse teams (Wisconsin and Illinois)Perform all other duties as assigned to support business needsWhat Were Looking ForAbility to work independently while collaborating effectively across departmentsStrong adaptability with the ability to manage shifting priorities and perform under deadline pressureHighly detail-oriented organized and committed to accuracy and follow-throughStrong written and verbal communication skillsSolid computer proficiency including the ability to create and analyze reports in Excel and navigate multiple systemsMinimum 3 years customer service experience in data driven customer focused environmentOrganizational ValuesSafety Teamwork Customer Focus Ownership Initiative CreativityAt Hoffmaster our core values guide how we work and support each other every day. This role demonstrates Customer Focus by ensuring accurate orders timely communication and reliable service and Teamwork through close collaboration with logistics sales marketing procurement and warehouse teams. Ownership is shown through proactive management of orders reporting and issue resolution while Safety ensures compliance in all product-handling and testing activities. Initiative drives continuous improvement in reporting and order flow and Creativity supports problem-solving and process enhancements that elevate the customer experience.