Senior Director, Product Operations

Whats in it for you

Ready to make a serious impact Millions of people already rely on Calendly and were still in the midst of exciting product growth its a fantastic time to join us. Everything youll work on here will accelerate your career to the next level. If you want to learn grow and do the best work of your life alongside the best people youve ever worked with then we hope youll consider allowing Calendly to be a part of your professional journey.

About the Team & Opportunity

*This position located in the Bay Area; the desire is to go into the San Francisco office 2 times a week.

Calendly takes the work out of scheduling so our customers have more time to work on whats really important. Our software is used by millions of people worldwidewith hundreds more signing up every day. To maintain this exciting growth were looking for top talent to join our team and help shape the future of our product.

At Calendly our Product team is the engine that drives innovation and delivers impactful solutions for our customers. Were passionate about solving real problems and enabling possibilities. As the Senior Director of Product Operations you will play a critical leadership role overseeing operations across our product portfolio. You will drive operational efficiency support strategic planning and work closely with cross-functional teams to bring our product vision to life.

A day in the life: Senior Director Product Operations

As the Senior Director of Product Operations you will be responsible for optimizing how our product development teams work and scaling processes to support Calendlys growth. Key responsibilities include:

Operational Efficiency & Product Lifecycle Management

• Design implement and optimize processes for strategic planning and product development.
• Oversee product release processes ensuring timely and successful launches.
• Drive accountability and predictability manage dependencies and reduce friction across the product development lifecycle.
• Select implement and manage project management and communication tools used by Product development teams.
• Work with embedded team members to maintain accurate and up-to-date product documentation including strategy documents roadmaps PRDs and JIRA.

Cross-Functional Collaboration

• Serve as a key partner to Product Engineering Design Marketing and Finance departments to create and maintain clarity and drive positive outcomes for the business.
• Establish and maintain clear documentation and communication channels to ensure alignment and transparency.

Performance Monitoring

• Define track and assess key performance indicators (KPIs) for performance and operational efficiency.
• Create accountability and clarity for product-specific KPIs and ensure teams have the data inputs they need for strategic decisions and continuous product improvements.

Strategic Support & Resource Management

• Collaborate with R&D leadership and the Executive Team to support strategic planning and investment decisions across the product portfolio.
• Ensure priorities are clear and aligned within squads across R&D and at the company level.
• Provide insights and recommendations based on operational data.
• Manage operational resources including budgets and personnel allocation.
• Support and cultivate a high-performing team culture with systems for learning recognition and continuous improvement.

What do we need from you

Basic Qualifications

• 12 years of experience in business and product operations business strategy and program management in a SaaS environment.
• 6 years of people management experience leading cross-functional and multi-disciplinary product operations teams.
• Proven expertise in software development methodologies such as Agile and Scrum and in product lifecycle management.
• Strong communication and leadership skills with a demonstrated ability to align cross-functional executives and teams.

The ranges listed above are the expected annual base salary for this role subject to change.

Calendly takes a number of factors into consideration when determining an employees starting salary including relevant experience relevant skills sets interview performance location/metropolitan area and internal pay equity.

Base salary is just one component of Calendlys total rewards package. All full-time (30 hours/week) employees are also eligible for our Top Performer Bonus program (or Sales incentive) equity awards and competitive benefits.

Calendly uses the zip code of an employees remote work location or the onsite building location if hybrid to determine which metropolitan pay range we use. Current geographic zones are as follows:

• Tier 1: San Francisco CA San Jose CA New York City NY
• Tier 2: Chicago IL Austin TX Denver CO Boston MA Washington D.C. Philadelphia PA Portland OR Seattle WA Miami FL and all other cities in CA.
• Tier 3: All other locations not in Tier 1 or Tier 2

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process please let your Recruiter know when first connecting with them. Calendly is registered as an employer in many but not all states. If you are located in Alabama Alaska Delaware Hawaii Idaho Iowa Montana Nebraska North Dakota Rhode Island South Dakota and West Virginia you will not be eligible for employment. Note that all individual roles will specify location eligibility.

All candidates can find our Candidate Privacy Statement here

Candidates residing in California may visit our Notice at Collection for California Candidates here: Notice at Collection

This role may require occasional travel for company events team collaboration or offsites.