Director, Product Innovation Architects ITOM

As a leading member of our Product Innovation Architects team you will have a major impact on our future success by supportingITOM Solution Sales. You will sell and implement ServiceNow latest ITOM innovations withthesupportand partnership ofProductManagement and the executive team. This is a managerial role for a people manager who excels in managing a technical team and delivering results as part of the OKR program. 

What you get to do in this role:

The Director of Product Innovation Architects is a leadership role withthe advanced ability todevelop position andprovideproduct-specificsolutions during sales cycles while also working with customers on implementing and realizing the value of our latest innovations. 

• You will devise prescriptive advice to customers implementing new innovations and measure value from products.
• Have business-outcome ownership
• Lead a team of hands-on product success architects
• Be the Voice of the customer with data fluency
• Support product sales as a technical and domain expertof a client-facing sales team
• Lead discovery workshops to determine customers challenges and give product demonstrations to align our solution with customer needs.
• Answer product feature and technical questions from customers channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements thatcanaddress customer needs.
• Shareand learnbest practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Stay current on competitive analysis and market differentiation.
• Cross-Organizational Leadership Lead large-scale cross-functional programs spanning product sales marketing and customer success teams managing dependencies and driving alignment across the organization

Qualifications :

• 3 years of experience as a Manager (leading a team of at least 5 members)
• 7 years of pre-sales solution consulting post-sale or sales engineeringexperience in SaaS products preferably ServiceNow ITOM products 
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions (AWS or Azure)
• Experience working collaboratively with product management product marketing partnersand professional services
• Territory management skills including pipeline building and working with Sales counterpart to guide execution excellence
• Demonstrated ability to lead complex cross-functional projects and collaborate effectively with peers across business units and organizational boundaries.
• Travelas necessary
• Proficiency in AI tooling and the ability to create AI agents using platforms such as Windsurf/Claude/GPT/Cursor

For positions in this location we offer a base pay of $221200 - $387100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time