Client Solution Supervisor
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position Summary
Provide a strong activity and manage the activity of the team in order to guarantee the quality of program client service delivery. Ensure seamless execution and continuous improvement of service offerings.
Duties & Responsibilities
- Closely track changes in consumer product regulations and communicate relevant standards requirements and policies to global team and customers
- Perform gap analyses between service required vs. standard offer provided for new clients
- Support request for proposals review focusing on program administrative requirements and suggest as appropriate best practices
- Translate client instructions or requirements into operational language using process engineering or design for manufacturability methodologies.
- Lead program setup included but not limited: Process measurable KPI monitor tool and other related documents.
- Lead program change management with the best practices and conduct internal training to ensure smooth implementation in all BV related labs.
- KPI Monitoring active management with lab until KPI issues have improved. Demand labs for quick service improvement.
- Review program performance with clients and key account managers addressing complaints and facilitating real-time resolutions.
- Client engagement participate in regular calls discussions and meetings with KAM and/or the client directly to understand clients challenges & priorities and partner with KAM and CRM to work out the resolution.
- Operation engagement understand their challenges and aim at a resolution to balance between the client and operations at the best interest.
- Be able to assess various systems and team up with IT /GTS departments to develop a client specific tool providing solutions to client as partner in the most efficient way.
- Facilitate continuous improvement through projectsin conjunction with operations IT and various process teams.
QHSE
- Follow the internal quality system and HSE requirement of CPS China.
- Adhere to BV CPS quality requirements.
Skills & Requirements
- Above 5 years of client-facing and project management work experience in laboratory.
- In-depth Hard goods or Toy knowledge in product safety regulation and related standards.
- Good understanding in product development supply chain management processes.
- Experience with sustainability service solution is a plus
- Excellent verbal and written communication skills in English and Mandarin.
- Strong team player with exceptional organizational and coordination abilities.
- Strong communication and presentation skills.
- Proficient in Microsoft Office tools (Word Excel PowerPoint etc.).
Key Competencies
- Problem-solving and analytical thinking.
- Strong client-facing and presentation skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proactive and strategic mindset to drive continuous improvement and solution.
Required Experience:
Manager
Key Skills
- Sales Experience
- ADAS
- Customer Service
- AI
- Computer Skills
- Retail Sales
- Product Demos
- Automotive Diagnostics
- Automotive Repair
- Business requirements
- Cash Handling
- Enterprise Sales
About Company
Bureau Veritas Malaysia Sdn Bhd was established in 1987. We started as one of the leading classification societies and third-party verification and certification company in the oil and gas industry. Since 2006, we have established ourselves in the health and safety markets through our ... View more
