Client Project Manager

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

The Client Project Manager (CPM) is end-to-end responsible for managing multiple client integration projects (e-commerce merchants) and their subsequent changes. Within the scope of a project the CPM manages the scope assessment requirements gathering end-to-end supplier boarding and coordinates the deliveries of a dedicated team of experts in the areas of Credit and Risk Technical Integration Legal Pricing and Compliance. Once a deal is confirmed the CPM becomes the first point of contact for the client and for the commercial team.

The CPM provides support to clients in completing required KYC documentation required by Worldline and its payment providers and performs operational tasks related to their project/change portfolio. The focus of the CPM is to ensure maximum client satisfaction and the shortest possible onboarding duration.

The CPM role requires remote and face to face merchant interaction and implies strong communication and organizational skills (travel might be involved). The ideal candidate is able to manage complex projects simultaneously can persuade internal stakeholders without formal authority and is passionate about delivering excellent client services.

Deliverables / Tasks
The work environment is dynamic and very competitive. Payment products compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.

The main responsibilities of the CPM are described below:
Manage and own end-to-end multi-solution project delivery.
Remove all blocks that will stop the project delivery as per agreement with customer
Manage Multiple projects/upsells from deal confirmed to transaction processing stage
Defines the scope of each integration based on client requirements/business model
Forms a project team for each client onboarding/ coordinates the deliveries of the team
Initiates/ leads progress report sessions with clients/sales/internal stakeholders
Provides support to clients in compiling the KYC documentation
Manages the client expectations during the onboarding process
Manages the end-to-end supplier boarding for the merchants
Effectively communicates/reports on the status of projects to clients/ other stakeholders
Defines and safeguards the integration timelines for each client
Manages and build strong internal and external relationships
Challenges the status quo / drive improvement in the client onboarding areas

Critical Competencies
Client focused result oriented quality and efficiency driven
Commercial mind set able to relate project delivery to revenue targets
Internal/external stakeholder management capabilities: the power of persuasion
Able to effectively adapt with the dynamic change environment within the organization.
Attention to details
Team player
Fantastic time management
Ability to work within the process framework

Skills & Experience
Experience in managing customer relations (internal/external)
Planning & Organizational skills: project management expertise is strongly desired
Excellent communication and analytical skills
Excellent command of English (written and spoken) and other languages as required.
Affinity with e-commerce /online payment industry is preferred
Bachelors degree in a related field: e.g. business economics technology etc

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Required Experience:

Deliverables / Tasks
The work environment is dynamic and very competitive. Payment products compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.