Customer Success Partner Senior Advisor F&S Procurement

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

We help the world run better At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Job Title: Solution Customer Success Manager - Procurement

What youll do:

As a SAP Procurement Solution Customer Success Manager (S-CSM) you will act as a trusted advisor maximizing customer lifetime value by delivering Procurement solution area expertise to customer executives and their line of business while accelerating near term value delivery via the rapid adoption and consumption of solutions. You will directly work with some of our largest and strategic procurement customers in the region to guide them through their journey with SAP Cloud Solutions. You are accountable for the entire customer engagement orchestration of overall solution adoption & consumptiion planning. The S-CMS works with internal and external resources to execute activities for realizing value through our cloud solution.

Build deep executive relationships and earn trusted advisor status with customers

Outcome success plan defination and execution

Identify new opportunities for customers to leverage new or expanded SAP solutions

Mitigate churn and manage renewals of SAP solutions/services

Identify sales leads and support sales in expansion and upsell efforts

Manage through crisis and de-escalate customer situations

Drive renewals expansions and up-sells of subscription or perpetual license-based solutions

What you bring:

Strong executive presence and relationship building skills

Deep knowledge of Procurement and Supply Chain business models strategies and line of business processes

Proven ability to handle difficult customer situations and discuss complex issues with customer executives

Experience with cloud software solutions and delivery models

Expert level buying center/Lines of Business domain expertise

Ability to apply risk-mitigation strategies to customer situations

Knowledge of SAP solutions portfolio and the business processes they enable

Some technical understanding for assigned solution area to address technical issues with customers

Bachelors degree or equivalent required

Experience in business software

Knowledge of SAAS and IAAS processes

Strong program/project management and governance skills

Expert commercial/deal support skills

Relationship-driven mindset with excellent verbal and non-verbal communication skills

Experience driving renewals expansions and up-sells of subscription or perpetual license-based solutions.

Meet your team:

You will work closely with SAP Greater China leadership account teams industry teams and solution management organization. You will also coordinate internal SAP and partner resources to ensure value delivery.

#PHOENIX #BSO2X

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444625 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid