Customer Account Manager (Onsite)

Date Posted:

Country:

United States of America

Location:

HNC12: Customer Services - Monroe 4115 Corporate Center Drive Monroe NC 28110 USA

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Joining Collins Aerospace isnt just about finding a job; its about embarking on a journey to redefine the future of aerospace technology.

Collins Aerospace an RTX company is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities comprehensive portfolio and expertise to solve customers toughest challenges and to meet the demands of a rapidly evolving global market.

The Customer Account Manager reports to the site Customer Service Manager and is responsible for actively managing the day-to-day relationship and order requirements of our customers. The CAM oversees the life-cycle of a repair order from purchase order placement to order closure in our ERP ideal candidate is a relationship builder who possesses the ability to communicate effectively and professionally with customers. This role is fast-paced and the responsibilities are wide ranging so the candidate should be open minded as well as a quick and independent learner. Proactive problem solving is essential in this role so the candidate must not be afraid to deal with ambiguity. They should be able to digest and analyze information quickly make sound decisions and effectively manage the path forward to issue resolution.

What You Will Do

• Manage the life cycle of customer orders from point of order entry to shipment ensuring that orders are entered accurately and are in-line with contractual obligations and Global Trade requirements.
• Work directly with Airlines Airline Maintenance and Repair Overhaul (MRO) facilities & Brokers providing support for their aftermarket orders.
• Extensive and timely interface with cross functional teams within the organization to close customer-related open actions.
• Use organization and product knowledge to address more difficult customer inquiries and provide follow up.
• Serve as customer interface on product status and delivery.
• Lead or participate in customer review meetings both internally and/or directly with the customer.
• Communicate with customers by telephone or electronically to provide information about organization products or services manage customer accounts and address customer concerns.
• Assist with timely payment from customers and resolve invoice disputes.
• Provide periodic reports to management and be responsible for leading real time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures and when required redirect queries to appropriate department or personnel.
• Act as an active participant in a Continuous Improvement team for the betterment of the organizations processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Coordinate with logistics to expedite or trace shipments.
• Promote products/services to ensure business targets are met.
• Provide after-sales support to ensure customers satisfaction.
• Perform duties related to overall customer service and account management.
• Maintain knowledge of Raytheon organization and products to provide the appropriate information and support to customers.
• Consistently document customer service needs to identify patterns and maintain quality.

Qualifications You Must Have

• Typically requires a University Degree and a minimum of 2 years prior relevant experience with specialized knowledge of technical or operational practices or in absence of a degree 6 years of relevant experience.
• 2 years or more experience in a role that involved addressing customer inquiries resolving issues providing support and assistance.
• Experience utilizing SAP
• Experience utilizing Microsoft Office- Excel Word and PowerPoint skills

Qualifications We Prefer

• Demonstrated ability to remain composed and decisive in a fast-paced environment.
• Strong business acumen with the ability to prioritize multiple deliverables.
• Strong written and verbal communication skills
• Demonstrated ability to collaborate and communicate with individuals across all levels of an organization.
• Strong sense of urgency and ability to prioritize competing tasks
• Coachable with the ability to follow through on job assignments independently.

What We Offer

Some of our competitive benefits package includes:

• Medical dental and vision insurance
• Three weeks of vacation for newly hired employees
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy pet insurance home and auto insurance additional life and accident insurancecritical illnessinsurance group legal ID theft protection
• Birth adoption parental leave benefits
• Ovia Health fertility and family planning
• Adoption Assistance
• Autism Benefit
• Employee Assistance Plan including up to 10 free counseling sessions
• Healthy You Incentives wellness rewards program
• Doctor on Demand virtual doctor visits
• Bright Horizons child and elder care services
• Teladoc Medical Experts second opinion program
• And more!

Learn More & Apply Now!

Our Advanced Structures team leverages advanced materials and additive manufacturing to develop complex interior and exterior solutions. These solutions ensure structural integrity of the aircraft help aircraft take off and land stay trim in the air move forward carry cargo and conduct rescues. We delight our customers with superior products and best-in-class service. Our global team is committed to continuous improvement we work hard to make our solutions lighter-weight stronger and more technically advanced so that plane travel can be safer more affordable and more sustainable in the years to come. We are looking for the best and brightest to fly and land with us!

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 66000 USD - 130000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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